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joer90496432
Participating Frequently
July 17, 2018
Answered

Photoshop keeps crashing

  • July 17, 2018
  • 1 reply
  • 2213 views

Every time I try to load Photoshop CC 2018 it crashes, and I receive a crash report with the code below.

Any suggestions for how to overcome this? I've sent the crash report to Adobe but haven't been contacted by them yet.

Thanks!

---

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.6.1" clientVersion="1.6.1" applicationName="Adobe Photoshop CC" applicationVersion="19.0" build="20170929.r.165">

<time year="2018" month="7" day="17" hour="12" minute="13" second="51"/>

<user guid="8f82bac2-a02d-4d75-ac5d-1a0a197f5f95"/>

<system platform="Windows 10 Home" osversion="10.0" osbuild="17134" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="en-GB" ram="16275" machine="Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz" model="Intel64 Family 6 Model 78 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="2592 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00000000513521DE">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00000000513521DE" symbolname="DrvPresentBuffers"/>

<stackStatement index="1" address="0x00000000513521A6" symbolname="DrvPresentBuffers"/>

<stackStatement index="2" address="0x000000005064FEDD" symbolname="DrvPresentBuffers"/>

<stackStatement index="3" address="0x00000000511BD271" symbolname="DrvPresentBuffers"/>

<stackStatement index="4" address="0x00000000511BD448" symbolname="DrvPresentBuffers"/>

<stackStatement index="5" address="0x00000000511BCE68" symbolname="DrvPresentBuffers"/>

<stackStatement index="6" address="0x000000005052194B" symbolname="DrvSwapBuffers"/>

<stackStatement index="7" address="0x0000000050520C77" symbolname="DrvValidateVersion"/>

<stackStatement index="8" address="0x00007FFC11146CFC" symbolname="wglSwapMultipleBuffers"/>

<stackStatement index="9" address="0x00007FFC1114710D" symbolname="wglSwapMultipleBuffers"/>

<stackStatement index="10" address="0x00007FFC1115A209" symbolname="wglDescribePixelFormat"/>

<stackStatement index="11" address="0x00007FFC111595D5" symbolname="wglChoosePixelFormat"/>

<stackStatement index="12" address="0x00007FFC2EBB7979" symbolname="ChoosePixelFormat"/>

<stackStatement index="13" address="0x00007FFBDF819851" symbolname="AIF::OGL::Context::ChoosePixelFormat"/>

<stackStatement index="14" address="0x00007FFBDF81A172" symbolname="AIF::OGL::Context::setupRenderingContext"/>

<stackStatement index="15" address="0x00007FFBDF81A7E2" symbolname="AIF::OGL::Context::initialize"/>

<stackStatement index="16" address="0x00007FFBDF81649E" symbolname="AIF::OGL::ContextOffscreen::ContextOffscreen"/>

<stackStatement index="17" address="0x00007FF684310A47" symbolname="unknown"/>

<stackStatement index="18" address="0x00007FF684311627" symbolname="unknown"/>

<stackStatement index="19" address="0x00007FF6842FE137" symbolname="unknown"/>

<stackStatement index="20" address="0x00007FF68609DB25" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="21" address="0x00007FF685CDCD03" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="22" address="0x00007FF685CDD1DA" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="23" address="0x00007FF6857DE81A" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="24" address="0x00007FF6857DE7D2" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="25" address="0x00007FF6857C06F6" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="26" address="0x00007FF684D578EE" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="27" address="0x00007FF684D57500" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="28" EndlessStack="TRUE"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x0000000000000000"/>

<register name="RBX" value="0x000001E8C9F85C20"/>

<register name="RCX" value="0x000001E8C9F85C20"/>

<register name="RDX" value="0x00000064689C0740"/>

<register name="RSI" value="0x000001E8C9F85C20"/>

<register name="RDI" value="0x0000000000000000"/>

<register name="RSP" value="0x00000064689C0380"/>

<register name="RBP" value="0x00000064689C0480"/>

<register name="RIP" value="0x00000000513521DE"/>

<register name="EFL" value="0x0000000000010202"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

<binaryImageSet>

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<binaryImage start="0x00007FFC2F6C0000" end="0x00007FFC2F933000" path="KERNELBASE.dll"/>

<binaryImage start="0x00007FFC2CDA0000" end="0x00007FFC2CE2B000" path="apphelp.dll"/>

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</binaryImageSet>

<dumpType>

Mini

</dumpType>

</crash>

</crashreport>

This topic has been closed for replies.
Correct answer Rajashree Bhattacharya

Thank you!


Hi Joe,

I have requested the expert to follow up.

Thanks

Rajashree

1 reply

A
Anonymous
July 17, 2018

Hi

Have to tried updating Photoshop to the latest release, your version is 19.0, current version is 19.1.5

J
joer90496432Author
Participating Frequently
July 17, 2018

Thanks for the tip but it didn't work - have updated to the latest version and restarted my comp, but it's still crashing (new code below).

Any other suggestions?

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Photoshop CC" applicationVersion="19.1.5" build="20180604.r.346">

<time year="2018" month="7" day="17" hour="14" minute="43" second="58"/>

<user guid="8f82bac2-a02d-4d75-ac5d-1a0a197f5f95"/>

<system platform="Windows 10 Home" osversion="10.0" osbuild="17134" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="en-GB" ram="16275" machine="Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz" model="Intel64 Family 6 Model 78 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="2592 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFB1C4B65A0">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFB1C4B65A0" symbolname="unknown"/>

<stackStatement index="1" address="0x00007FFB634ACD33" symbolname="seh_filter_exe"/>

<stackStatement index="2" address="0x00007FF60AAD7D3D" symbolname="deepcut::PostProc"/>

<stackStatement index="3" address="0x00007FFB4F70C720" symbolname="_C_specific_handler"/>

<stackStatement index="4" address="0x00007FFB66B9ECED" symbolname="_chkstk"/>

<stackStatement index="5" address="0x00007FFB66B06C86" symbolname="RtlWalkFrameChain"/>

<stackStatement index="6" address="0x00007FFB66B9DC1E" symbolname="KiUserExceptionDispatcher"/>

<stackStatement index="7" address="0x0000000064D221DE" symbolname="DrvPresentBuffers"/>

<stackStatement index="8" address="0x0000000064D221A6" symbolname="DrvPresentBuffers"/>

<stackStatement index="9" address="0x000000006401FEDD" symbolname="DrvPresentBuffers"/>

<stackStatement index="10" address="0x0000000064B8D271" symbolname="DrvPresentBuffers"/>

<stackStatement index="11" address="0x0000000064B8D448" symbolname="DrvPresentBuffers"/>

<stackStatement index="12" address="0x0000000064B8CE68" symbolname="DrvPresentBuffers"/>

<stackStatement index="13" address="0x0000000063EF194B" symbolname="DrvSwapBuffers"/>

<stackStatement index="14" address="0x0000000063EF0C77" symbolname="DrvValidateVersion"/>

<stackStatement index="15" address="0x00007FFB422A6CFC" symbolname="wglSwapMultipleBuffers"/>

<stackStatement index="16" address="0x00007FFB422A710D" symbolname="wglSwapMultipleBuffers"/>

<stackStatement index="17" address="0x00007FFB422BA209" symbolname="wglDescribePixelFormat"/>

<stackStatement index="18" address="0x00007FFB422B95D5" symbolname="wglChoosePixelFormat"/>

<stackStatement index="19" address="0x00007FFB63DA7979" symbolname="ChoosePixelFormat"/>

<stackStatement index="20" address="0x00007FFB1DE49851" symbolname="AIF::OGL::Context::ChoosePixelFormat"/>

<stackStatement index="21" address="0x00007FFB1DE4A172" symbolname="AIF::OGL::Context::setupRenderingContext"/>

<stackStatement index="22" address="0x00007FFB1DE4A7E2" symbolname="AIF::OGL::Context::initialize"/>

<stackStatement index="23" address="0x00007FFB1DE4649E" symbolname="AIF::OGL::ContextOffscreen::ContextOffscreen"/>

<stackStatement index="24" address="0x00007FF6084A8168" symbolname="unknown"/>

<stackStatement index="25" address="0x00007FF6084A8C9D" symbolname="unknown"/>

<stackStatement index="26" address="0x00007FF60848FF47" symbolname="unknown"/>

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<stackStatement index="28" address="0x00007FF609ED2FF7" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="29" address="0x00007FF609ED316A" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

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<stackStatement index="31" address="0x00007FF6099D3412" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="32" address="0x00007FF6099B7D76" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

<stackStatement index="33" address="0x00007FF608F128AE" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

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<stackStatement index="35" EndlessStack="TRUE"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x00007FFB1C4B65A0"/>

<register name="RBX" value="0x0000000000000000"/>

<register name="RCX" value="0x000000000000000B"/>

<register name="RDX" value="0x000001C088C3BA60"/>

<register name="RSI" value="0x0000000000000000"/>

<register name="RDI" value="0x000001C084522200"/>

<register name="RSP" value="0x0000007E406EFEB8"/>

<register name="RBP" value="0x0000007E406EFF50"/>

<register name="RIP" value="0x00007FFB1C4B65A0"/>

<register name="EFL" value="0x0000000000010246"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

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</binaryImageSet>

<dumpType>

Mini

</dumpType>

</crash>

</crashreport>

J
joer90496432Author
Participating Frequently
July 18, 2018

Hi

I've put a request in for a Staff member to contact you


Thank you!

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