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Photoshop latest update crashes when loading Neural Filters

New Here ,
Oct 21, 2020

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I installed the latest update to Photoshop yesterday and most things seemed to work except the Colorize filter in the Neural Filters. Today when I try to open the Neural Filters panel Photoshop crashes partway through the download. This has happened 4 times - constant restarts do not solve the problem.

In my case, after further investigation, seems to be related to the photo which I have opened when I switch to Neural Filters. If the photo has more than four faces identified as the filters load (boxes appear around the faces in the photo) then it crashes, Four or fewer faces and they open and appear to work quite well. No faces, no problems.

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Photoshop latest update crashes when loading Neural Filters

New Here ,
Oct 21, 2020

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I installed the latest update to Photoshop yesterday and most things seemed to work except the Colorize filter in the Neural Filters. Today when I try to open the Neural Filters panel Photoshop crashes partway through the download. This has happened 4 times - constant restarts do not solve the problem.

In my case, after further investigation, seems to be related to the photo which I have opened when I switch to Neural Filters. If the photo has more than four faces identified as the filters load (boxes appear around the faces in the photo) then it crashes, Four or fewer faces and they open and appear to work quite well. No faces, no problems.

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Crash or freeze

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130

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Oct 21, 2020 0
New Here ,
Oct 21, 2020

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dito

 

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Oct 21, 2020 0
New Here ,
Oct 21, 2020

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Same problem here , Neural filters will not load. I have restarted PS several times, and still n Neural Fliters. The panelcmes out ang the circle that redas loading.... its a pain, it mever loads...

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Oct 21, 2020 0
Adobe Community Professional ,
Oct 21, 2020

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Hi @bobpu Here is the official solution from Adobe:

 

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Oct 21, 2020 0
New Here ,
Oct 22, 2020

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In my case, after further investigation, seems to be related to the photo which I have opened when I switch to Neural Filters. If the photo has more than four faces identified as the filters load (boxes appear around the faces in the photo) then it crashes, Four or fewer faces and they open and appear to work quite well. No faces, no problems.

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Oct 22, 2020 0
Community Beginner ,
Oct 23, 2020

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I think you are on to something.  When I loaded a simpler image, the filters loaded easily.

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Oct 23, 2020 1
New Here ,
Oct 22, 2020

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didn't work

 

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Oct 22, 2020 0
New Here ,
Oct 22, 2020

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sorry hit post to fast. It didn't work for me. I know do not see the neutral filters nor the other one that installed with version 22

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Oct 22, 2020 0
New Here ,
Oct 22, 2020

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I tried the suggestion again, it worked this time and downloaded filters and then proceeded to crashed again.

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Oct 22, 2020 0
KrumZ LATEST
New Here ,
Oct 22, 2020

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Not sure why this is posting under your post @bobpu - sorry bout that.

Anyway, I deleted the suggested folder again (4th time) and the filter (at this moment) seems to be working.

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Oct 22, 2020 0
Community Beginner ,
Oct 22, 2020

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I had the same problem with colorize filter, I tested around 20 images and realised that some images I had taken for testing off Google Images are brought into PS as greyscale, those are the ones that crash that filter, by bringing in those, going to mode, change to RGB, then running colorize stopped the crash and it works as expected

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Oct 22, 2020 1