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י
יריןט58981430
Participant
January 12, 2019
Question

Photoshop Loading Problem

  • January 12, 2019
  • 1 reply
  • 4770 views

Hello. I just downloaded Photoshop 2019 from adobe CC and started the 7 days trail. When i'm trying to open, Its opening but it's loading the home screen and don't finish.

So, I tried to disable the home screen, then after restart the Photoshop don't load as it should be. (See Picture).

I tried to uninstall, to use the creative cloud CleanerTool and reinstall but with no success.

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      1 reply

      A
      Anonymous
      January 12, 2019

      Hi

      This could be an issue with you're GPU driver, have you tried updating the driver from the manufacturers website

      י
      יריןט58981430Author
      Participant
      January 12, 2019

      I have GTX 1060 with the latest driver installed.

      A
      Anonymous
      January 12, 2019

      Close Photoshop and try deleting the Adobe Photoshop CC 2019 Prefs file from this location

      C:\Users\Your Name\AppData\Roaming\Adobe\Adobe Photoshop CC 2019\Adobe Photoshop CC 2019 Settings

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