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Susan Loncar Design
Susan Loncar Design
Known Participant
April 22, 2021
Question

Photoshop Mobile on iPad will not load

  • April 22, 2021
  • 3 replies
  • 4182 views

I've been having an ongoing issue with PS on my iPad Pro. I open the app, and it has a never-ending loading screen. My internet connection is good, I've reset the app settings, it has permission to access my photos, and it still won't load. It used to open and immediately show my work screen, but now it will not. At this point, it;s utterly useless. I'm attaching a screen-capture video of the perpetual loading message. 

This topic has been closed for replies.

3 replies

P
phreadie
Participating Frequently
June 8, 2021

I've been having the same problem for weeks (deleting & reinstalling and when I can actually use the app, the document does not sync with the cloud & so all work is lost). I'm using an iPad Pro (2020) with over 900GB of space and the most current versions of iOS & Photoshop. All the other Adobe apps work perfectly.

Susan Loncar Design
Susan Loncar DesignAuthor
Known Participant
April 24, 2021

The only work-around I've found is to delete the app and then re-install it EVERY TIME I want to use it. This is really unacceptable and very time-consuming. PS mobile used to work great, about a year and a half ago. Yes, it had fewer features, but at least it would open the photos and let you edit them. More bells and whistles are useless if you can't use them. 

 

Susan Loncar Design
Susan Loncar DesignAuthor
Known Participant
April 24, 2021

I know some others were told to go to settings and select "allow access to all photos," but I do not have that option in my PS mobile settings menu. It only has "add to photos" and "none" as choices. 

D
Community Expert
DaveJCummingsCommunity Expert
Community Expert
April 27, 2021

how much curent space do you have on your device?  Sometimes that affects how the app opens 

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
April 24, 2021

Hi @Susan Loncar Design 

Since your question is about Photoshop for iPad, I have moved this from the Photoshop forum where you posted to PS for Mobile.

~ Jane

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