Photoshop Problem: Dark images, white is black, no / only dark colors.

Community Beginner ,
Mar 23, 2021 Mar 23, 2021

Copy link to clipboard

Copied

I need your help!

 

I got a new laptop yesterday.
Immediately updated the video card drivers.

Then I installed Adobe Creative Cloud + Photoshop (22.3).


Now I have the following problem:
I have NOTHING changed, only Photoshop open after install.

When I open a new document and select background color white (color mode RGB) the white is still black.

In the color selection there are also only dark tones.
In "View" -> "Color" is also almost everything only black.
If I take the eraser and try to erase the layer, everything remains dark.

If I open a PSD / image that is normal on my other computer, the image is also completely dark and rather kept in black tones.

The RAWS it shows me normal in Camera Raw mode!

As soon as I save the image and open it in the folder, it also shows me normal again.

 

What I have tried:

Install older Photoshop version
Disable graphics processor
Restart and install Photoshop x times
Restart computer
Change color profiles and restart Photoshop
Give Photoshop lots of RAM, give it less RAM


I can't figure this out, I have NOT had this happen on ANY computer! Even not with those that had significantly worse component!

I have to work now unfortunately, but will try again later to uninstall the entire cloud and reinstall. And test an even older Photoshop if necessary (CS6 or so).

Have you guys had something like this before and can help me if necessary?


Data:

Intel i7 10750H
16 GB DDR4 RAM
NVIDIA GeForce RTX 2060 6GB
This is an Asus Zenbook Pro Duo.

(The pictures are unfortunately in German, but I can make them later in English on request)

A Video:



Pictures:

photo5967433140681159621.jpg

 

photo5967433140681159620.jpg

 

photo5967433140681159619.jpg

 

photo5967433140681159618.jpg

 

photo5967433140681159623.jpg

 

 

TOPICS
Bug, Performance, Problem or error, Windows

Views

103

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Community Beginner , Mar 24, 2021 Mar 24, 2021
Good morning!I was doing a little research yesterday after work and came across the following post:It's not Photoshop, but the laptop, so explicitly the Asus Zenbook Pro Duo -after I used the function of Windows "calibrate screen color" - or followed the steps - everything works as it should!!! Without rebooting I could see color again https://community.adobe.com/t5/photoshop/black-screen-while-opening-a-new-or-existing-document-in-photoshop-on-windows/m-p/11304421

Likes

translate

Translate

Translate
Adobe Community Professional ,
Mar 23, 2021 Mar 23, 2021

Copy link to clipboard

Copied

That looks like a broken monitor profile. The monitor profile is set in Windows not in Photoshop's colour settings but is used only by colour managed applications such as Photoshop. 

So try-

1.Restore Photoshop's colour settings to default. You do not say what you changed but making random changed can do more harm than good.

Then

2. Set the correct monitor profile in Windows. Ideally this would be made with a hardware calibration device such as the i1 Display but as a troubleshooting measure, type Color Management' into the Windows search bar and try temporarily setting the monitor profile to sRGB.

 

Dave

 

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 23, 2021 Mar 23, 2021

Copy link to clipboard

Copied

Thank you! I will try that after work.

I had in the color settings
Europe, Web/Internet 2
Europe, Prepress 3
Europe, universal applications 3
Monitor colors

and in the working color spaces at RGB
Adobe RGB (1998)
Monitor RGB - ConceptD CN515-7P_Adobe_RGB
sRGB IEC61966-2.1

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 24, 2021 Mar 24, 2021

Copy link to clipboard

Copied

Good morning!

I was doing a little research yesterday after work and came across the following post:

It's not Photoshop, but the laptop, so explicitly the Asus Zenbook Pro Duo -

after I used the function of Windows "calibrate screen color" - or followed the steps - everything works as it should!!! Without rebooting I could see color again 🙂

https://community.adobe.com/t5/photoshop/black-screen-while-opening-a-new-or-existing-document-in-ph...

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 24, 2021 Mar 24, 2021

Copy link to clipboard

Copied

Read Dave's post again.

 

It's possible that you accidentally ended up with the same net result, but it's always better to go directly to the real problem.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines