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Z
ZivoDesign
Known Participant
January 30, 2020
Question

Photoshop recovery not working nor presenting any files

  • January 30, 2020
  • 2 replies
  • 3656 views

Hello

For some time I am not able to enjoy the recovery feature of photoshop,

 

  1. Windows 10
  2. Clean install CC2020 on C: (SSD)
  3. Set the Scratch Disk to a different drive also SSD
  4. Save recovery enable on file handling

 

On drive c:

C:\Users\UserName\AppData\Roaming\Adobe\Adobe Photoshop 2020\AutoRecover
The folder AutoRecover doesn't exist 

On scratch disk SDD

There is a folder named PSAutoRecover that is always empty

What should I do to make this feature work as it should

 
This topic has been closed for replies.

2 replies

JoseGIHP
JoseGIHP
Participating Frequently
July 22, 2024

Photoshop never recovers the actual file I'm working on, just the reference files I had open when PS crashed. NOT ONCE has this been a useful feaure.

I can't use PS 24 because the keys stick and input lag is barf. I switched back to PS 23 because it performs faster, but is prone to abrupt crashes.

Continue circling the drain, Adobe.

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
July 22, 2024

@JoseGIHP AutoRecover only activates if Photoshop crashes with the Crash Report window - meaning the software caused the crash. If your PS crashed for any other external reason, the AutoRecover won't activate.

JoseGIHP
JoseGIHP
Participating Frequently
July 22, 2024

That's not what I posted about.

auto recover DID activate, It just didn't recover the files I was actually woking on and lost the work. What it DID "recover" were files I opened to use as reference that I did NOT alter (Other than opening layer groups to color sample)

davescm
Community Expert
davescmCommunity Expert
Community Expert
January 30, 2020

What are you expecting from the "feature". It only uses the recovery file if the application crashes. If the application closes correctly - the recovery file is deleted.

On Windows 10 it is stored in PSAutorecover which is in the root directory of your scratch disk. It is updated at the rate you set in Preferences > File Handling > Automatically Save Recovery Information Every .... minutes. So if you set that at 10 minutes the PSAutorecovery > username folder will be populated after 10 minutes.  If you are watching for it using Windows Explorer then you will need to refresh the screen.

Dave

 

 

    Z
    ZivoDesignAuthor
    Known Participant
    January 30, 2020

    Ok so the folder is in the right place

    What I am expecting is that when my Photoshop crashes to be able to find the auto recover files

     

    When is a crash or killed by me (end task), the folder is empty
    after it crashes and I restart it there is no recovering of any the files

     

    I lose a lot of time and work because of this, is there a way to test and see if it works

      A
      Anonymous
      January 30, 2020

      I never used or care to use the Auto Recovery feature, backups are the only way to stay safe, incremental and offline/cloud are your best options.

      When I'm working on any applications I do incremental saves, backup regularly and I even backup my backup

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