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marks89767644
marks89767644
Participant
December 22, 2018
Question

Preserve Details 2.0 instantly crashes entire PC

  • December 22, 2018
  • 1 reply
  • 909 views

Hello,

I decided to try out Preserve Details 2.0 enlargement today.  I used a very basic 1920 X 1080 JPEG and tried to resize 200%.

The *instant* I click "OK" after selecting the resize options, the video signal to my monitor cuts out, and about 10 seconds later my PC hard resets. 

I tried this with the previous version of Photoshop as well as the current 20.0.1 release and the outcome is the same.

All PC drivers, GPU drivers, and Windows itself are as up to date as possible.

I have contacted Adobe support chat twice with the issue and they did not even know this was a feature of Photoshop....

Can someone help me out please?  I would greatly appreciate it.


Other info:

Windows 10 64bit Home (latest updates & build)Intel 7820X CPU @ 4.7GHz all cores

Nvidia TITAN X 12GB GPU (latest driver)

32GB 3200Mhz quad channel RAM

Samsung 960 PRO NVMe SSD (application and OS drive)

Samsung 850 EVO 256GB SSD dedicated scratch drive

I am allowing Photoshop to use up to 80% of available RAM.

I have zero issues with anything else in Photoshop, but this particular action crashes my entire PC, not just the program.

Thanks again for any suggestions.

    This topic has been closed for replies.

    1 reply

    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    December 22, 2018

    AFAIK Preserve Details uses OpenCL - in other words it runs in the GPU. So it's the video driver.

    In any case applications can't crash modern OS's. But drivers can.

    M
    maskm38696852
    Participating Frequently
    March 21, 2019

    Hi D Fosse and marks89767644 It seems like I am not the only one

    I have the latest NVidia drivers and even when I click to not use and disable "Graphic Processor" in the Photoshop menu it crashes the PC even without Graphic Processor.

    When I try to resize the image and apply Preserve Details 2.0 function it suddenly turns off the whole PC with Photoshop

    See the video here: https://youtu.be/49rH_3faj1k

    Please help to solve it asap !! Any specific version of NVidia drivers are supported?

    Thanks in advance!

    tomášt17294416
    tomášt17294416
    Participant
    November 26, 2019

    Hi, have you ever solved this problem? I'm experiencing the exact same thing (only in my case it crashes already during the preview). It only happens for this resampling type... 

     

    Thanks, if you have any valuable info please email me at magus.shush@gmail.com

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