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Participating Frequently
September 22, 2018
Question

Preserve details 2.0 upscale causes PC to freeze immediately

  • September 22, 2018
  • 2 replies
  • 845 views

From the moment I press "OK" system freezes and nothing can be done. Only restart button

I disabled it on references but I'd like to use it due to good results on th preview

Adobe Photoshop Version: 19.1.6 20180808.r.398 2018/08/08: 1185588  x64

Number of Launches: 214

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.17134.1

Intel® Core™ i9-7900X

System architecture: Intel CPU Family:6, Model:5, Stepping:4 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 10

Logical processor count: 20

Processor speed: 3312 MHz

Built-in memory: 65207 MB

Free memory: 53769 MB

Memory available to Photoshop: 59743 MB

Memory used by Photoshop: 90 %

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Disabled.

Image tile size: 1024K

Image cache levels: 6

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=2160, right=3840

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

    This topic has been closed for replies.

    2 replies

    LandPhotoAuthor
    Participating Frequently
    October 31, 2018

    Problem solved on latest version update

    D Fosse
    Community Expert
    Community Expert
    September 22, 2018

    Just to get it out of the way - what are your target pixel dimensions? (not size or ppi which are irrelevant)

    LandPhotoAuthor
    Participating Frequently
    September 23, 2018

    About 13000 x16000 pixels final size, 200% enlargement

    D Fosse
    Community Expert
    Community Expert
    September 23, 2018

    OK, that shouldn't be a problem. I just had to ask because some upsample to completely unrealistic sizes, by mistake or intention.

    Does Preserve Details 2.0 use OpenCL? I know the old Preserve Detail does. In that case it might be video driver related.