Printing problems: File spools and disappears

New Here ,
May 20, 2019 May 20, 2019

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I am printing from a Mac (Mojave) to an Epson printer. My PS files spool (slowly) and then disappear.

I am able to print from other applications (Word and Preview) so it is not the printer that is the issue.

Thanks for your help.

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Adobe Employee ,
May 20, 2019 May 20, 2019

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Hi Jessica,

That shouldn't be happening, let's make it right!

As the file spools and then disappear, could you please let us know the exact version of Photoshop you're working on?

  • Did this issue start happening after a software update?
  • Have you tried updating the printer drivers and see if that helps?

Could you please try pressing and holding the Space key on the keyboard when you hit File > Print in Photoshop and let us know how it goes?


If that does not help then try resetting the preferences of Photoshop and let us know if it helps. Preferences in Photoshop

Note: Before resetting the preferences, please make sure that you back up the custom presets, actions, brushes etc.

Regards,
Sahil

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New Here ,
May 20, 2019 May 20, 2019

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Hi. I am not sure when the issue began.

I have uninstalled and reinstalled printer drivers and printer itself.

I was on a chat with Adobe support for 2 hours and thought the issue was resolved. the agent reset all of my preferences and I was able to print one PSD file (small, text only). But after we hung up the problem was back

I have tried allowing both the printer and PS to manage colors. No matter what I do, the job spools and disappears.

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Adobe Employee ,
May 20, 2019 May 20, 2019

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Thanks for sharing the information with us. Could you please try removing the printer drivers completely and then reinstall them again and let us know if it helps?

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New Here ,
May 20, 2019 May 20, 2019

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I have done that

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New Here ,
May 26, 2019 May 26, 2019

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I was finally able to print after uninstalling and reinstalling PS CC.

I made several prints without issue.

And then the same problem returned. File spools very slowly and then disappears.

Or it stays at 0% spooled and then says it cannot find remote host.

I am certain the issue is with PS and not with my printer.

I was on a chat with PS for 4 hours the other day and received NO help.

Is there some way to escalate this so that I can reliably print from PS?

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Adobe Community Professional ,
May 26, 2019 May 26, 2019

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I don't understand this remark.

https://forums.adobe.com/people/jessica+eve  wrote

and then says it cannot find remote host.

Are you using a networked printer?   Can you tell us more about your set-up?

What is the file type amd file size you're trying to print on Epson?

Can you print to Adobe PDF instead?

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
May 26, 2019 May 26, 2019

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I am using an epson 3880 and a Mac with latest OS.

My printer is connected to my modem and modem is connected to computer.

I was printing a few hours ago and then without changing anything, my print jobs began spooling and then disappearing, a problem that has plagued me before.

Since then I have I have unistalled and reinstalled both PS and my Epson printer.

I have tried printing jpgs and small psd files.

And yes, I CAN print a pdf.

Thank you for your help.

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Adobe Community Professional ,
May 26, 2019 May 26, 2019

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OK.  It sounds like a disconnect between modem & printer.   As a test, can you plug your printer directly into your computer?

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
May 26, 2019 May 26, 2019

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I tried that and when printer is connected directly to computer it is not recognized.

Now that it is going through the modem, the job will spool, but it will not print.

If it were an issue between modem and printer why would a pdf doc print and not PS?

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New Here ,
May 26, 2019 May 26, 2019

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Also, I was printing earlier today with no issues.

I tried printing again just now and have a new error message:

Remote host did not accept data file (32)

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New Here ,
May 26, 2019 May 26, 2019

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I also see that my printer supply levels are updated. if the printer were not communicating with the modem/computer, wouldn't these ink level readings be out of date?

Thanks very much for your help.

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New Here ,
May 26, 2019 May 26, 2019

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Also, when the job is spooling, the green light is flashing on the printer to indicate that a file is incoming.

When the job disappears from print queue, the green light also stops.

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New Here ,
May 26, 2019 May 26, 2019

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It is now printing!

I uninstalled and reinstalled the printer for the umpteenth time and it is now printing.
Cannot find any logical reason this is happening. But happy to be printing!

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Adobe Community Professional ,
May 27, 2019 May 27, 2019

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Glad it's working.  Next time it happens, contact Epson. 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Mentor ,
May 27, 2019 May 27, 2019

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There may be some fringe error occurring on the OS ( make sure you have the latest driver for your particular OSX ).  Typically what happens when I print to my Epson 3880 is the file is sent to the printer and uses the computer's HD for spooling.  In your case, the file gets sent to the modem ( not sure if the modem has disk space, or if it does, enough to spool the file and send it on to the printer ).  What is confusing me is the printer not being recognized when it is connected direct to the CPU.  This may be the root of the problem.

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New Here ,
Mar 29, 2021 Mar 29, 2021

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I have a file that won't print no matter what I try...then I tried holding down the space bar and it printed. What does that mean and what are the next steps? I don't see any instructions on what to do if holding the Space key down works. Thank you.

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