I am printing from a Mac (Mojave) to an Epson printer. My PS files spool (slowly) and then disappear.
I am able to print from other applications (Word and Preview) so it is not the printer that is the issue.
Thanks for your help.
That shouldn't be happening, let's make it right!
As the file spools and then disappear, could you please let us know the exact version of Photoshop you're working on?
Could you please try pressing and holding the Space key on the keyboard when you hit File > Print in Photoshop and let us know how it goes?
If that does not help then try resetting the preferences of Photoshop and let us know if it helps. Preferences in Photoshop
Note: Before resetting the preferences, please make sure that you back up the custom presets, actions, brushes etc.
Hi. I am not sure when the issue began.
I have uninstalled and reinstalled printer drivers and printer itself.
I was on a chat with Adobe support for 2 hours and thought the issue was resolved. the agent reset all of my preferences and I was able to print one PSD file (small, text only). But after we hung up the problem was back
I have tried allowing both the printer and PS to manage colors. No matter what I do, the job spools and disappears.
Thanks for sharing the information with us. Could you please try removing the printer drivers completely and then reinstall them again and let us know if it helps?
I have done that
I was finally able to print after uninstalling and reinstalling PS CC.
I made several prints without issue.
And then the same problem returned. File spools very slowly and then disappears.
Or it stays at 0% spooled and then says it cannot find remote host.
I am certain the issue is with PS and not with my printer.
I was on a chat with PS for 4 hours the other day and received NO help.
Is there some way to escalate this so that I can reliably print from PS?
I don't understand this remark.
Are you using a networked printer? Can you tell us more about your set-up?
What is the file type amd file size you're trying to print on Epson?
Can you print to Adobe PDF instead?
I am using an epson 3880 and a Mac with latest OS.
My printer is connected to my modem and modem is connected to computer.
I was printing a few hours ago and then without changing anything, my print jobs began spooling and then disappearing, a problem that has plagued me before.
Since then I have I have unistalled and reinstalled both PS and my Epson printer.
I have tried printing jpgs and small psd files.
And yes, I CAN print a pdf.
Thank you for your help.
OK. It sounds like a disconnect between modem & printer. As a test, can you plug your printer directly into your computer?
I tried that and when printer is connected directly to computer it is not recognized.
Now that it is going through the modem, the job will spool, but it will not print.
If it were an issue between modem and printer why would a pdf doc print and not PS?
Also, I was printing earlier today with no issues.
I tried printing again just now and have a new error message:
Remote host did not accept data file (32)
I also see that my printer supply levels are updated. if the printer were not communicating with the modem/computer, wouldn't these ink level readings be out of date?
Thanks very much for your help.
Also, when the job is spooling, the green light is flashing on the printer to indicate that a file is incoming.
When the job disappears from print queue, the green light also stops.
It is now printing!
I uninstalled and reinstalled the printer for the umpteenth time and it is now printing.
Cannot find any logical reason this is happening. But happy to be printing!
Glad it's working. Next time it happens, contact Epson.
There may be some fringe error occurring on the OS ( make sure you have the latest driver for your particular OSX ). Typically what happens when I print to my Epson 3880 is the file is sent to the printer and uses the computer's HD for spooling. In your case, the file gets sent to the modem ( not sure if the modem has disk space, or if it does, enough to spool the file and send it on to the printer ). What is confusing me is the printer not being recognized when it is connected direct to the CPU. This may be the root of the problem.
I have a file that won't print no matter what I try...then I tried holding down the space bar and it printed. What does that mean and what are the next steps? I don't see any instructions on what to do if holding the Space key down works. Thank you.