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M
Michał5C26
Participant
March 21, 2021
Question

Problem with AMD FirePro WX 3100

  • March 21, 2021
  • 1 reply
  • 1207 views

Hi
I have a problem with amd fire pro wx 3100 drivers.
After some windows update, Photoshop doesn't load the graphics driver and I don't have gpu support.
The top PS menu starts flashing after launching the PS menu, and no buttons can be clicked. In addition, then it is impossible to use the program at all. You can see in the performance tab about not finding gpu.

I will not mention the operation of the filters from nik collection ...

It helps to restart the system and then the drivers are loaded correctly.

I reinstalled PS, reinstalled amd drivers to the newest ones, removed recently patches for windows and it didn't help.
Does anyone also have a problem like me?

This topic has been closed for replies.

1 reply

davescm
Community Expert
davescmCommunity Expert
Community Expert
March 21, 2021

Your screenshot suggests the GPU driver has been found and loaded.

Take a look at this thread, which shows a GPU issue with Photoshop 22.3, and see if your symptoms are similar. I had to revert to Photoshop v22.2 to work around them.

 

https://feedback.photoshop.com/conversations/photoshop/photoshop-223-30-bit-display-and-advanced-drawing-mode-issues/604a93a71a1dea4abc48d0ad

 

Dave

M
Michał5C26Author
Participant
March 22, 2021

I did as you told me. I moved to version 22.2
I have updated the drivers to version 20Q4
In the morning, after the first start of the PS system, it behaves as before. It does not detect the driver for the graphics card and the top menu blinks when hovering over it with the mouse.

Trevor.Dennis
Community Expert
Trevor.DennisCommunity Expert
Community Expert
March 22, 2021

I hate to ask as I am sure that you've done what you said, but can you please double check that you are now using V22.2 ?  It could be that your issue is not the same one that has affected a lot of people with V22.3 but if the timing coincided with the Photoshop update, then it seems likely that it is.

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