Inspiring

Question

Problem with Wacom pen and alt key

Forum|Forum|8 years ago
December 16, 2017
3 replies
15880 views

I'm running Windows 10 Pro with Photoshop CC 2018 on a Dell 7710, with a Cintiq 21UX attached. In addition, I have an extra USB keyboard. I control the size and softness of my brush using the alt+Rclick method. I have checked my Wacom Properties to ensure that the pen button I'm pushing is, in fact, assigned to right click. I have just encountered the following problem:

If I use a brush and try to control it with alt+Rclick, using the laptop alt key, I'll get a box that says "Alt" and, as I drag, I'll get a gray and black circle.

If I do the same using the auxiliary keyboard, I'll get a box with "Alt Gr" and the gray/black circle.

If I try the same procedure using the mouse instead of the pen, it works as it should. Using alt+Rclick allows me to control size and softness of the brush.

Reinstalling the Wacom driver doesn't fix the problem. Any suggestions?

This topic has been closed for replies.

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PhiH

Known Participant

I have the same problem, the lower button on the pen functions as an ALT keystroke but when I press it it stays pressed. It only stops when I use the ALT key on the keyboard. I had the exact same problem before but I don't know how I solved it. It's so annoying that it's come back again. It goes away when I restart the program (Photoshop) but then returns after a couple of minutes.

Any help or suggestions?

I've updated my Wacom Driver and Adobe Photoshop to the newest version, and my pen isn't even a year old.

Snriac3

Participant

I'm having this exact issue that you're describing. I have a spare brand new Wacom brand pen that i use to troubleshoot sometimes and rule out pen issues and i can confirm it's not the pen. My ALT and SHIFT keys both get "stuck" until i press them again on the keyboard. A lot of my bound shortcuts on my tablet use those keys and this issue has interfered with all of them. But it only seems to happen when i'm using a stylus. I'm very frustrated at these issues and need a workable solution.

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portiaShao

Participating Frequently

at some other forum posts about this problem, I saw the suggestion of logging off and back on which does work, I used to reboot the computer! This fixes for a while the problem of "stuck" shift keys, (this is on Mac) regardless of OS version, or app you are using, the Shift key acts like it is on when you use the Wacom Pen.

JJMack

Community Expert

Try changing you window setting control panel pen and touch

disable flick uncheck that box

Pen and touch Press and hold Right-click Settings

Disable that feature un-check enable

There are many other threads about Wacom devices use.

JJMack

Doc_PitAuthor

Inspiring

JJ, thanks for the response. None of those options worked. I have been experiencing a lot of instability since updating to CC 2018; so I reverted to CC 2017. Unfortunately, that did not correct the problem either. However, I noticed that if, instead of alt+Rclick, I just Rclick, I get a menu on screen that allows me to adjust size and hardness. That works kind of. So, this time, I'll punt. I am glad I explored those Control Panel settings. Thanks, again, for the response.

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amyh52401280

Participating Frequently

I have the exact same issue, with the shift button too. In photoshop, indesign and illustrator, no other apps just adobe.

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