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Hi there,
Sorry that you're facing a compatibility issue with Photoshop as some file do not open correctly.
However, I am not sure if I understand the issue correctly, could you please elaborate and provide some more details about the issue?
Also, which version of Photoshop and the operating system you're working with? In Photoshop, you can check that by going to Help > System Info.
If you're working with a Photoshop Cloud document, please checkout this article https://helpx.adobe.com/photoshop/kb/cloud-document-error-troubleshooting.html
Thanks,
Akash