Participating Frequently

Question

Problems with Photoshop 2020 start and interface - Windows OS

Forum|Forum|6 years ago
November 25, 2019
2 replies
1630 views

Hi. I have problems with the ps starts and the interface, whein it starts, it slow down and when ps is opne I can't see the menu bar oir the menu from the layer and tools, etc. And always i have the windos message Adobe Photoshop 2020 is not responding.

I hav eproblems with os since last update 2020.

I have an ASUS with full AMD, AMD A10 and AMD Radeon (TM) R6 M340DX

(I wish i can afford a better laptop)

{Thread renamed by moderator}

This topic has been closed for replies.

JJMack

Community Expert

If your Asus laptop has an intel processor with HD Graphics make sure Photoshop is not seeing two PGU

JJMack

alcenom47500132

Participant

tenho mesmo problema menus invisiveis

hp dv-7 intel 300hd e amd 7400m drives atualizados

Sahil.Chawla

Adobe Employee

Hi there,

That shouldn't be happening, could you try restoring Photoshop's preferences to default and let us know if it helps?

Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.

Note: Using the keyboard shortcut, preference files for custom shortcuts, workspaces, and color settings will also be reset to default.

Make sure that you back up all your custom presets, brushes & actions before restoring Photoshop's preferences. Migrate presets, actions, and settings

Regards,

Sahil

A

a01184290@itesm.mxAuthor

Participating Frequently

No, I'm still with the same problem, now I can´t click in any button.

I need to work in ps for my university I have the univeristy account

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded