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K
kh26798260
Participant
May 10, 2019
Answered

PS CC 2019 - Alt Key Issue - Mac

  • May 10, 2019
  • 1 reply
  • 1137 views

Hi all,

Yesterday, my clone stamp and healing brush stopped function properly.

As soon as I press the ALT key and select my spot, it will start acting like the move tool, even when I've released the mouse button.

I've reset tools and still not working. Mouse batteries are fresh. I tried installing the update and nothing changed.

I have no other layers in play but I appears like it has created a second layer that hovers above the background.

I have 3 images left to edit for this session due this weekend and this is driving me nuts haha!

Please help!

Thanks

Kat

This topic has been closed for replies.
Correct answer Rob de Winter

Hey Kat, can you maybe upload a screenshot of the entire Photoshop screen when you're doing this?

And, you wrote that you've reset all the tools. Have you also tried resetting all Photoshop preferences by holding Cmd-Option-Shift (on MacOS) or Ctrl-Alt-Shift (on Windows) directly after starting the Photoshop app (so maybe you have to quit Photoshop first and then restart it)?

1 reply

R
Community Expert
Rob de WinterCommunity ExpertCorrect answer
Community Expert
May 10, 2019

Hey Kat, can you maybe upload a screenshot of the entire Photoshop screen when you're doing this?

And, you wrote that you've reset all the tools. Have you also tried resetting all Photoshop preferences by holding Cmd-Option-Shift (on MacOS) or Ctrl-Alt-Shift (on Windows) directly after starting the Photoshop app (so maybe you have to quit Photoshop first and then restart it)?

K
kh26798260Author
Participant
May 10, 2019

THANK YOU!! I feel silly now but I reset my preferences and it's functioning properly now. I really appreciate you getting back to me so quickly. Thanks Rob!

    R
    Community Expert
    Rob de WinterCommunity Expert
    Community Expert
    May 10, 2019

    Haha no problem at all and you’re welcome! I’m happy that the problem is solved now

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