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katherineanne1
katherineanne1
Participant
January 8, 2017
Answered

ps cs6 import shows green screen

  • January 8, 2017
  • 3 replies
  • 2619 views

this only seems to be happening to mp4 videos or mostly videos i've downloaded from youtube, however my itunes videos work just fine but for my other ones theres this green screen that i can't seem to get rid of. I have re-installed photoshop yesterday and i did manage to fix this issue last time but i'm not sure how i did it

    This topic has been closed for replies.
    Correct answer Benjamin Root

    Be sure your graphics drivers are up to date. If the problem persists, disable GPU acceleration and restart Photoshop. (Edit > Preferences > Performance > (un-check) Use Graphics Processor). If disabling the GPU works, it's a problem with your graphics driver(s) or hardware. Try rolling back to an older driver.

    NVIDIA: http://www.nvidia.com/Download/index.aspx?lang=en-us

    AMD: http://support.amd.com/en-us/download

    Intel: http://www.intel.com/p/en_US/support/graphics

    3 replies

    jbm007
    Community Expert
    jbm007Community Expert
    Community Expert
    January 8, 2017

    Your video card driver up to date?

    Have you reset your preferences?

    melissapiccone
    Community Expert
    melissapicconeCommunity Expert
    Community Expert
    January 8, 2017

    Post a screenshot...

    Melissa Piccone | Adobe Trainer | Online Courses Author | Fine Artist
    katherineanne1
    katherineanne1Author
    Participant
    January 9, 2017

    so here's a screenshot of the green screen i get when importing mp4/youtube videos after i reset my preferences

    and for my timeline as you can see theres just a blank space where the conversion button should be

    thanks, btw if anyone can help!

    Benjamin Root
    Benjamin RootCorrect answer
    Legend
    January 9, 2017

    Be sure your graphics drivers are up to date. If the problem persists, disable GPU acceleration and restart Photoshop. (Edit > Preferences > Performance > (un-check) Use Graphics Processor). If disabling the GPU works, it's a problem with your graphics driver(s) or hardware. Try rolling back to an older driver.

    NVIDIA: http://www.nvidia.com/Download/index.aspx?lang=en-us

    AMD: http://support.amd.com/en-us/download

    Intel: http://www.intel.com/p/en_US/support/graphics

      katherineanne1
      katherineanne1Author
      Participant
      January 8, 2017

      I am now also having issues with the timeline as there is no button for the timeline conversion, i'll check whether i downloaded the right version which might be the case but i'm certain i downloaded cs6 extended

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