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zackariw23
Participant
December 1, 2020
Question

psdc files won't open in latest update "File not compatible with this version" error

  • December 1, 2020
  • 4 replies
  • 2862 views

I have a bunch of very important PS files stored on Adobe Cloud which i created & was able to work on fine last week, opening & closing the files with no problem. I have since updated PS to latest edition (2021) & latest update version + uninstalled all previous versions as I was running out of hard drive space.

Now when i try to open these files i get the error message .. [Could not open "FileName.psdc" because the file is not compatible with this version of Photoshop] ..

I need these files badly! Shouldn't any PS file open with the latest version? What can i do?

    4 replies

    A
    azelkautsar
    Participant
    July 6, 2021

    Hi, i have the same issues and finally solved it!

     

    1.  Right click and choose this option

     

    2.  Then the menu would change like this and click it.

     

    3.  Finally you can re-download your file from the cloud!

     

    I know it's late, but I hope this can help! 

    good luck 

      C
      Carlos Galvan
      Participant
      September 8, 2022

      azelkautsar ,
      This has worked up until now.  At this time I see no "..."
      Have you discovered another solution?

      Chuck Uebele
      Community Expert
      Chuck UebeleCommunity Expert
      Community Expert
      December 2, 2020

      Unfortunately, they only allow one version back. I'm not totally sure that's the issue. If it was working last week, maybe you need to do a full uninstall and try using the CC Cleaner, to get rid of anything that 2021 installed. But that's just a long shot.

      Chuck Uebele
      Community Expert
      Chuck UebeleCommunity Expert
      Community Expert
      December 1, 2020

      Not sure what's going on, but I would reinstall the old version, save them to a external drive, then reinstall the new version, and see if you can open them.

      Z
      zackariw23Author
      Participant
      December 1, 2020

      Hi Chuck,

      Thanks for the help. I've rolled back to the earliest version available (of PS 2021) from within Adobe Cloud but no luck opening these files.

      For some reason when i cleaned up my HD last week there was 3 separate version of PS on it, i think 2019, 2020 & 2021, & they seemed to be just opening arbitrarily (for example, if i clicked on a PSD file to open it from a folder it would seemingly just randomly select any one of the 3 versions to open it in).

      I figured if i got rid of the 2 older versions & just kept the most up to date it should be able to open anything ..  

      Any idea how i might be able to re-install some older versions like 2019/2020? I can't seem to find that option anywhere (i guess most people would not beed to do so for any reason?)

      Just Shoot Me
      Just Shoot Me
      Legend
      December 1, 2020

      Your post was moved over from the "Using the Community" forum, which is for getting help using this forum system, to a better forum.

      I hope this helps. Best of luck to you.

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