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gerardb5330072
Participant
May 3, 2017
Answered

Puchased Photoshop CS6 and trying transfer the license

  • May 3, 2017
  • 3 replies
  • 513 views

Summited the Seller's and Buyers (Me) Transfer of License for a product: Photoshop CS6.  Got a case number and uploaded Transfer of License documents.  On chat they said my name wasn't on Transfer of License.  I asked them if they got both copies of the document, they said yes.  Then they said that I would have to contact the Transferor.  Then they said they would have to review the documents.

Then I get the following email from Adobe:

"We would like to inform you that you have attached both Transferor form and recipient from under this case. We request you to submit the Transferor form under PIERREWM@AXION.CA for the Photoshop 13 serial number as it is registered under that account. Once you the Transferor form is attached to that account, We will be able to transfer the serial number."

I submitted the Transferor form under PIERREWM@AXION.CA .  Yesterday I was told my name wasn't on the paperwork I uploaded. Today it is a different story.

Very frustrating!

I've done everything required but I keep getting different answers to my questions.  Also, there is no telephone person you can talk to about this problem.

Can anyone help me with this problem.

Gerard Barry

    This topic has been closed for replies.
    Correct answer thatsmauri

    Hi gerardb5330072,

    please edit the email out of your posting for your own safety, as this is an open forum. Never share personal information.

    We also may not be able to fully help you with this, because this forum is mostly a users-helping-users forum and your case is more suited for the Customer Support


    Make sure that you follow these steps on this page accordingly:
    » Transfer an Adobe product license

    Also, note on that page it says: "Both the license transferor (current owner) and the recipient (new owner) must complete a Transfer of License form. Both forms must be returned to Adobe before the license can be transferred."

    Kind Regards,
    Maurice

    3 replies

    T
    Test Screen Name
    Legend
    May 4, 2017

    It does sound though as if you are trying to submit the seller's form on behalf of the seller. But the seller themselves must do that for obvious reasons.

    G
    gerardb5330072Author
    Participant
    May 4, 2017

    Maurice,

    Thanks for responding.  How do you edit out email addresses or delete the msg?

    You are the only one I have received an intelligent answer on Adobe's Website.

    I have uploaded the Transfer of License Documents to Adobe with a case number.  They first said my name was on it.  Then they said I had to contact the Transferor.  I have followed the instructions but I have run into a brick wall with Adobe.  No phone call support only Customer Service Chat which is useless.

    Again Thanks for response.

    Sincerely,

    Gerard

    thatsmauri
    Community Expert
    thatsmauriCommunity Expert
    Community Expert
    May 4, 2017

    Hi again gerardb5330072,

    under your posting, there should be an 'Actions' dropdown. Clicking on it should reveal two links - 'Edit' and 'Delete'.
    Click on 'Edit' and then you can edit your posting in order to remove the email address

    Basically, you'll need to tick the 'Recipient' field in the form and fill out the remaining fields with all the necessary details. Then upload the form to your case. You're done at this point. The Transferor needs to do the same steps you did, but ticking the 'Transferor' checkbox instead and (I think) rather than filling in his name, your name must be written in the corresponding field...

    I hope that helps.

    Kind Regards,
    Maurice

    thatsmauri
    Community Expert
    thatsmauriCommunity ExpertCorrect answer
    Community Expert
    May 4, 2017

    Hi gerardb5330072,

    please edit the email out of your posting for your own safety, as this is an open forum. Never share personal information.

    We also may not be able to fully help you with this, because this forum is mostly a users-helping-users forum and your case is more suited for the Customer Support


    Make sure that you follow these steps on this page accordingly:
    » Transfer an Adobe product license

    Also, note on that page it says: "Both the license transferor (current owner) and the recipient (new owner) must complete a Transfer of License form. Both forms must be returned to Adobe before the license can be transferred."

    Kind Regards,
    Maurice

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