"Camera Raw Graphics Acceleration Is Not Supported By Your System"

[atperryman]

I have a couple of different user logins to my MacBook Pro, and when I edit in Camera Raw with one login, Camera Raw doesn't use the computer's graphics processor, and when I open the ACR Preferences, instead of being able to select "Auto," "Custom," or "Off," the settings window shows "Camera Raw Graphics Acceleration Is Not Supported By Your System."

However, when a different user login is used, Camera Raw uses the graphics processor and everything works as it should.

I've tried uninstalling everything Adobe related and reinstalling, but run into the same issue.

Without graphics acceleration, cropping or straightening raw photos is painfully slow.

I'm using a 2020 13-inch MacBook Pro with Intel Iris Plus Graphics 1536 MB running macOS Big Sur version 11.1

Photoshop is version 22.1.0, and Camera Raw is version 13.1.0.658

[atperryman · Accepted solution]

I've followed troubleshooting advice I've seen on other forums, and nothing listed below has worked.

I couldn't find a TempDisableGPU file either.

Troubleshooting GPU AccelerationProblems

If GPU acceleration is not enabled or not working as expected, use the following troubleshooting guide to gather more information.

1. Verify You Have Installed the Latest Version of Camera Raw or Lightroom 2. Verify Your System Meets the Requirements for GPU Acceleration

Note For Lightroom Classic 8.4 and later and Lightroom 3.0 and later the technical GPU hardware and software requirements for GPU acceleration are exactly the same as for Camera Raw.

• Camera Raw GPU System Requirements (Note: this may be the older 11.4 requirements)
• Lightroom Classic GPU System Requirements (Note: this may be the older 8.4 requirements)

3. Examine the Preferences Dialog

Open the Camera Raw or Lightroom preferences and examine what information about the error and the system is available there, on the Performance tab. When reporting problems on user forums or to technical support, it’s useful to include this information.

1. The exact version of Camera Raw or Lightroom
2. The name of the GPU
3. The amount of GPU Ram
4. Current position of the options and checkboxes
5. The status message. (Which may note an error.)

4. Collect Detailed Logs

Please collect and send logs to Adobe when reporting problems.

IMPORTANT You must QUIT the host application (Bridge, Photoshop or Lightroom) BEFORE you collect the log files.

Logging related to GPU acceleration are written to the same folder for Camera Raw, Lightroom and Lightroom Classic.

The best way to collect a log about a bug is to.

1. Quit the host app.
2. Re-launch the host app.
3. Perform the minimum number of steps required to reproduce the problem.
4. Quit the host app again.
5. Now collect the log files.

On Windows the log location is:

%APPDATA%\Adobe\CameraRaw\Logs

One shortcut to get to this folder on Windows is to…

1. Tap the Windows key
2. Enter “Run”
3. Enter “%APPDATA%\Adobe\CameraRaw\Logs”

For example:

C:\Users\tester\AppData\Roaming\Adobe\CameraRaw\Logs

On Mac the log location is:

~/Library/Application Support/Adobe/CameraRaw/Logs

For example:

/Users/tester/Library/Application Support/Adobe/CameraRaw

One shortcut to get to this folder on Mac is to…

1. In the Finder open the Go menu.
2. Select Go to Folder…
3. Enter the path ~/Library/Application Support/Adobe/CameraRaw
4. Click Go

4.5 Windows Only: Save the DxDiag Report

The tool dxdiag produces a report that may be helpful to the engineering team when investigating problems.

1. Tap the Windows key on your keyboard or click on the Windows button in the task bar.
2. Type in dxdiag (this does a search for the program)
3. Hit the Enter key
4. Wait for the DxDiag window to appear.
5. When it’s enabled click the Save All Information button
6. Save the DxDiag.txt file and submit it when reporting problems

5 Update Your Drivers and OS

If you see issues, the first thing to do is note the OS version and GPU driver version you have now, try updating to the latest versions, then see if the problem persists.

If updating the OS or GPU driver is a fix, please report your findings (Ex: “version n is busted but n+1 works.”)

6 Check for and Delete TempDisableGPU3 or TempDisableGPU2 Files

Using the same methods you used to find the Logs folder, find the CameraRaw/GPU folder.

On Windows the location is:

%APPDATA%\Adobe\CameraRaw\GPU

On Mac the location is:

~/Library/Application Support/Adobe/CameraRaw/GPU

If an un-handled, fatal error occurs during GPU initialization, Camera Raw or Lightroom will leave behind a file named TempDisableGPU3 or TempDisableGPU2.

In the GPU folder find the sub folder for the application you are using and check for these files.

If a TempDisableGPU file exists at initialization time, Camera Raw will disable GPU acceleration. This prevents any sort of bad crashing bugs that happen during initialization from making the app crash every launch.

You can delete the file to run initialization again. If the original failure condition is transient, GPU acceleration may work correctly after deleting the file.

If you find a TempDisableGPU file, try the following troubleshooting steps.

1. Quit the app.
2. Delete the TempDisableGPU file.
3. Relaunch the app.
4. Open app and preferences dialog.
5. Check the GPU status again in the–is it working now?
6. Check to see if a TempDisableGPU file was created again.
7. Quit the host app.
8. Collect logs.

[waleeda56997]

thanx alot 

it work fine

[curreylo]

It worked as soon as I deleted the TempDisable GPU file. Thank you!

[Dherms18]

Truly, truly a godsend.

Lagging Camera Raw was causing me huge issues. Adobe agent tried saying that my GPU wasn't able to be supported with full acceleration when I knew for a fact that it was able to, reinstalled multiple versions of Bridge and CR to no avail— deleting the TempGPU file solved my issue immediately. Was ready to pull my hair out, thank you so much!

[Laura31224556qfdj]

How do I find this to delete it?

[Dherms18]

As seen above from @atperryman:

~/Library/Application Support/Adobe/CameraRaw/GPU

 You can access the Library by opening Finder, clicking on Go and holding down the Option key.

[defaultk6gtew6hpf3w]

1. I dont even have a GPU folder inside the Camera Raw folder, and im on an M3 Macbook Pro. 

[JodyLand]

Thank you so much - simply deleting the TempDisable files on my mac fixed it

I love the internet and love the communities we make!

[Laura31224556qfdj]

How do I find the file to delete it?

[JodyLand]

Hi Laura I followed the instructions on this page to delete the TempDisable files on my mac

[default32929940eiajvx]

even after following this adobe photoshop 2024 is crashing and creating two file now - Camera Raw GPU Config.txt and TempDisableGPU 2

Tried multiple times deleteing both the files but photoshop is crashing while opening RAW file

[Farley33439393j6vn]

How did you solve this problem?

[default32929940eiajvx]

still waiting on solution, but installed older version and its working fine

[Lumigraphics]

Everyone's hardware is different, we have no way of knowing but if your graphics card is too old, you'll get those files. Post your system Info (Photoshop Help menu.)

[default32929940eiajvx]

Here are the details - I hope helps

RAM - 32 GB

Intel(R) UHD Graphics 630

NVIDIA GeForce GTX 1660 Ti

Also, adobe's own GPU compatibility utility shows that that my graphics card is supported so not sure what is wrong and due to this cant use adobe photoshop 24 latest version

[default32929940eiajvx]

the system info is too long so attaching file

[Lumigraphics]

Have you disabled the integrated video? That seems to be a huge problem on Windows systems.

[default32929940eiajvx]

Tried doing that but it makes my system video unstable.....it started flickering.

not sure why adobe 2023 works fine but adobe 2024 needs any more settings 😞

[Tharin White]

Following this immediately fixed my problem. Thank you so much! 

[thomaspalmer57]

Working this morning through normal work flow: Bridge to Camera Raw to Photoshop.  Sat down an hour later and got this message when trying to open a raw file: "Camera Raw Requires GPU."  In CR Performance window Use Graphics Processor is "OFF" and grayed out.  GPU is "compatible".  Tried to follow instructions above, no GPU folder in Camera Raw Application support.  Any ideas? Thanks Apple M2 Max Sequoia 15.3 Photoshop 26.3 ACR 17.1

[thomaspalmer57]

I found the GPU folder using a search, deleted the TempDisableGPU2 and everything seems to be working again.  Thanks to the community.  Cheers

[ben34212091qlmw]

I managed to resolve my problem by leveraging the information you provided. After investigating user-specific settings and ensuring that my graphics drivers were up-to-date, I discovered a discrepancy in the macOS Big Sur versions across user logins. Once I synchronized the system updates for both logins, the issue with Camera Raw's graphics acceleration was rectified. Thanks a ton for your valuable insights!

[DesWill]

Kudos to Joe Cowley,

His answer was the one!--Go the boy! Adobe and Apple support lead me on merry chase--

Joe you take the bow !!

Here is his answer and it WORKS!

Des

[sirkellytunney]

The visual for your filepath solved it for me!

The GPU folder did NOT show up in MacintoshHD > Library > Application Support > Adobe > CameraRaw.

It ONLY showed up via "Users," i.e.:  MacintoshHD > Users > Library > Application Support > Adobe > CameraRaw > GPU.