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"file info" under the "File" heading does not work

Community Beginner ,
Aug 18, 2020 Aug 18, 2020

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Under the "File" heading in Photoshop, "file info," where I write caption/cutline information, is not functioning.   I have been on the phone for hours with three Adobe techs.   We've uninstalled, did a clean install.  The first time we did that the file info function was restored, but only for a day.  Although I have a workaround for this problem,  Photoshop is part of a Creative Cloud subscription I pay for annually.   It needs to work.   Everything else works fine.    

 

 

 

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