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T
Tomasz5E9D
Participant
April 18, 2021
Question

"Photoshop encountered a problem with the graphic driver" after update to 22.3.1

  • April 18, 2021
  • 1 reply
  • 822 views

Hi,

I have a pretty old PC with the below specs:

Core i5-2400, 24 GB RAM, Nvidia GTX 550 Ti 1GB, operating on Win 10 64 bit.

I haven't had any problems until the most recent PS update 22.3.1. I noticed the problem when I entered the "form" tool and it did not recognize any faces. There is an exclamation mark next to the "face" options saying this requires GPU acceleration (sorry if I mix the English terms up, but I hope you know what I mean - I am using a different language version). So I entered edit>preferences>performance. The GPU acceleration box is not "ticked" and is grayed out (says "Nvidia GTX 550 Ti" next to it, but you cannot "tick" it). I tried reseting settings, removing the "sniffer.exe" file from the PS installation folder, disabling the graphics card, re-installing divers - to no avail.

I noticed that PS in general does work a bit slower than it used to after the update (probably because it turned off GPU acceleration).

No problems with GPU acceleration in Lightroom- there all is supported (maybe because there was no update recently:).

I'd be grateful for any further tips on how to fix this.

    This topic has been closed for replies.

    1 reply

    T
    Tomasz5E9DAuthor
    Participant
    April 18, 2021

    De-graded to 22.2.0 and all's back to normal. Hope Adobe fix this problem and turning off GPU acceleration for older PCs is not a permanent and intentional.

      B
      bernardp97381687
      Participant
      May 2, 2021

      I had the same problem, and used the same solution to solve it. back to 22.3.0 waiting for a resolution.

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