Participant

Answered

"There is a problem with Generator.." error when starting Adobe Photoshop CC 2018

Forum|Forum|7 years ago
February 24, 2018
8 replies
23880 views

Hi

I have searched Adobe support sites and tried every solution possible (I think). Stil got the error message during startup, when I try to export (Both Export As.. and Quick export as PNG/JPG). Uninstalled photoshop, rebooted, reinstalled photoshop, deleted all my plug-ins (Only from One.com) deleted preferences, resett photoshop (Ctrl+Alt+Shift during start) and so on.

Now I need som help to get this issue solved. Can someone please help me?

This topic has been closed for replies.

Correct answer OverAirLtd

OMG, I'm sorry I just got this fixed yesterday.

I don't know if you have a PC, but in addition to the instructions below, I used ccleaner and tweaking.com

Tweaking.com actually solved a bunch of other issues (and it's free).

Found buried in a thread (problem with generator : from NoDeadPixels 05-Aug-2017 01:12 (in response to johnm77723406)

I had this issue happen a while back and a temp fix that worked was to create a new local user account on Windows. I eventually wanted to go back to my original account. So, this issue resurfaced and I found a fix - at least for me - I hope helps others. It involves messing with your registry. So, before you do that "export" it to back it up as you can render your computer useless if you mess up your registry. A summary is below and the full link is too - follow what "Sergei" says to do:

Exit Photoshop
Go to the start menu on Windows and type regedit. Then...
Go to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
When there, on the right-side Window under "Name" you will see a line for "Personal"
On the right of that is "Data" and next to "Personal" mine was pointing to an old drive I had removed.
It said something like "P:\Documents"
Right-click on "Personal" and select "Modify" and instead, type in "%USERPROFILE%\Documents" (without the quotes)
Click OK and exit Regedit. Restart Photoshop.

be_pierre

Participant

The solution that worked for me:

Open Photoshop

Edit => Preferences => Plug-ins

Uncheck "Enable Generator" then click OK

Restart Photoshop

Et voilà 🙂

Jon-M-Spear

Legend

Thank you very much for the fix.

more than happy

Participating Frequently

It doesn't solve the problem.

I used the CC Cleaner tool to uninstall Photoshop entirely.

I have tried all of the solutions online but this is the only tool that solved the problem:

https://helpx.adobe.com/photoshop-elements/kb/elements-installation-error-CC-cleaner-tool.html

S

savagemonitor

Participant

Thank you for this!

Just FYI for anyone reading this, I've filed feedback with Windows as I ran into this issue because Windows migrated my user account due to some file locks it couldn't get rid of. When that happens the registry key above can be left in a bad state.

G

George A Osborne

Participating Frequently

Perfect solved my problem

O

OverAirLtdCorrect answer

Participant

OMG, I'm sorry I just got this fixed yesterday.

I don't know if you have a PC, but in addition to the instructions below, I used ccleaner and tweaking.com

Tweaking.com actually solved a bunch of other issues (and it's free).

Found buried in a thread (problem with generator : from NoDeadPixels 05-Aug-2017 01:12 (in response to johnm77723406)

I had this issue happen a while back and a temp fix that worked was to create a new local user account on Windows. I eventually wanted to go back to my original account. So, this issue resurfaced and I found a fix - at least for me - I hope helps others. It involves messing with your registry. So, before you do that "export" it to back it up as you can render your computer useless if you mess up your registry. A summary is below and the full link is too - follow what "Sergei" says to do:

Exit Photoshop
Go to the start menu on Windows and type regedit. Then...
Go to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
When there, on the right-side Window under "Name" you will see a line for "Personal"
On the right of that is "Data" and next to "Personal" mine was pointing to an old drive I had removed.
It said something like "P:\Documents"
Right-click on "Personal" and select "Modify" and instead, type in "%USERPROFILE%\Documents" (without the quotes)
Click OK and exit Regedit. Restart Photoshop.

T

takiyam30706627

Participant

Omg this worked! Thank you so much!!!

T

torgeirr66145187Author

Participant

The issue is fixed. I tried so many things, fixes posted here and on other forums. Non of them helped.

My final fix was to totaly reinstall my pc. Had to start all over again. I'm terryfied of losing files so I have good backup rutines. All produced files are stored in external drives AND in the cloud.

O

OverAirLtd

Participant

Just curious if you found a fix? I can't export anything for a couple months now.