Participant

Answered

"There was an error opening your printer. Printing functions will not be available...."

Forum|Forum|9 years ago
February 11, 2016
16 replies
45939 views

"There was an error opening your printer. Printing functions will not be available until you have selected a printer and reopened any documents."

Ever since the latest CC 2015 update (and maybe before that? I don't remember.), I can print from Illustrator, InDesign, etc., but NOT from Photoshop. I tried to read through the forums, and it seems like Adobe blames the printer companies and vice versa. I made sure I was using the latest printer drivers for both Epson Stylus Pro 11880 and HP Color LaserJet MFP M476dn (0F594D), both of which were printing fine out of Photoshop before. Now, when I open a file in PS, I can click on Print once. The above message appears in its own little window: "There was an error opening your printer. Printing functions will not be available until you have selected a printer and reopened any documents". After that, the Print... and the "Print One Copy" commands are both grayed out. But I HAVE selected a printer.

Any thoughts?

Correct answer Chetna Srivastava

Hi ThosRDyer,

Please follow the below steps :

Quit and relaunch Photoshop
Open a file to be printed
Go to File menu > hover your mouse over Print> Press and hold the spacebar key

This would reset the Print Preferences for Photoshop and should open the print settings dialog box.

Regards,

Chetna

2

20675804528640895gv1l

Participant

Also had this issue due to "Print Spooler" Service disabled in Services. Needs to run as automatic so there is a printer that can load

L

lavalle_5416

Participant

This should be the only accepted response

Windows users:

open the Start menu, search for "Services", open the Services app, then find "Print Spooler" in the list, right-click on it, and select "Restart" from the menu

Mac users it is similar

On your Mac, choose Apple menu > System Settings, then click Printers & Scanners in the sidebar. (You may need to scroll down.)
Control-click the printer in the Printers list on the right, then choose Reset Printing System.

This assumes you do have a printer installed.

O

Oliwia35153592yiaz

Participant

For anyone in the future dealing with this without having a printer just like me, this is what I was told to do and worked:

- find 'devices and printers' on ur pc, there are fake printers and just click any right click and 'set as default printer'

- If u dont have any there or deleted create generic/fake printer without connecting any printer (google steps)

Photoshop has that error when it cant connect to the printer! Just add one, right click make it main and it fixed

hellolovely

Participant

Confirmed.
I was having the same issue.
I went to Windows > Settings > Devices > Printers & Scanners

Removed any old printer drivers
Unticked - "Let Windows Manage My Default Printer"
A Default printer was automatically assigned

Started PS, opened a file...

I still get the "Waiting for Printer Connection" error, but it clears after a second or two. No Crash.

M

Maxime22116490qz52

Participant

Hi. A day wasted here. My solution goes along the previous answer :

I deleted all my printers, still had the error.

I thought that we someway had to replace the default printer, but deleting all is not enough.

So i manually added a "virtual printer".

Click on add device, let it search for a few seconds, then it will suggest to add manually !

Click on it, then "Add a local printer or network printer with manual settings".

"Use an existing port" > Next

Then I had the preselected choice "Adobe PDF Converter".

I took it > Next, done.

Now this virtual printer is my default printer.

Problem solved for me, photoshop doesn't crash anymore !

Cheers

L

Lynn33365664uv8z

Participant

I have had this problem- I was able to reset preference by holding Shift, Ctrl, Alt and starting PS, it asks if you want to delete preferences- hit yes. This solved my issues. I also know if you go to preferences, go to general and turn off auto save it helps. Mine doesn't have that option but doing the reset upon opening does-

N

nguyend17042599

Participant

I was fixed that error in Windows PC with tip:

Go to Control Panel\All Control Panel Items\Programs and Features > Click "Turn windows features on or off" > Tick on box "Microsoft print to PDF" and back to photoshop to enjoy.

Hope to help for Someone.

D

defaultsu6czgq9ozic

Participant

I have this issue on my Dell XPS 15 laptop, but not on my Dell XPS 8700 desktop. I have tried so many troubleshooting steps attempting to fix it. I even tried the registry fix, with no luck. Does anyone have any new solutions for this issue?

P

prilbert

Participating Frequently

I also have this issue on my Dell XPS 15. I can print from Adobe Acrobat, but not from Photoshop. Have tried all the fixes.

S

sammy5EDE

Participant

I also have this issue on my Dell XPS 15. I can print from Adobe Acrobat, but not from Photoshop. Have tried all the fixes.

By Prilbert

same here

R

reneej65670662

Participant

Everyone, heads up! This is a well known software bug within Adobe's software. Demand that they fix it or give us free service until they do:

Hi Renee

Greetings from Adobe and a very Happy New Year

We are in constant touch with engineering team who are working on the issue. Since the issue needs some major changes in APIs from our end, and its a big effort hence its going to take time. Engineering team has planned to take it in 2021 and the issue is very much in their radar. So the fix should hopefully be implemented this year but unfortunately we dont have any timeline on that. We will keep you posted as and when the fix is implemented

Thanks
Anadi Anupam | Lead Technical Support Consultant (Photography & Elements) | Customer Experience | Adobe Inc

C

carolea

Participant

Agreed! Fix it or give us a refund.

A

Anonymous

One day, the Freaking Adobe Goblin came and rendered my own Photoshop print-powers, powerless as well~! Following this thread in hopes a magical spell will appear from Adobe -to ensure why I pay 29.99 a month when I can't even PRINT from Photoshop!??!! I am about to move to ArtStudio Pro and other apps 100% if they can't get this fixed---WAY too much FRUSTRATION! I tried everything listed on this thread, and defaulted my printer---reinstalled adobe creative cloud, apps, and even the printer---NADA. The Adobe has a Troll in it's system and it is sooooooo crappy that I can't even get someone from Adobe to help, but they leave us here for FIVE years knowing this is messed up--without a fix. Let the mere humans, try to solve their own help-sessions.

Thanks Adobe. Grrrrrrrrrr......

M

MIKE PRICE

Participant

Hi Mike Price

done this

Quit and relaunch Photoshop
Open a file to be printed
Go to File menu > hover your mouse over Print> Press and hold the spacebar key

ARRRRRRGH. don't work

suggestions

H

Heath5C7C

Participant

Hi Everyone,

I managed to fix this issue for me....My PC lost its 'default printer' setting at some point and might have triggered this. By setting my PC to have a default printer again the problem was fixed. Yay! Hope this helps someone, maybe even the developers could change the message to suggest checking the default printer.

I had tried most of the sensible suggestions in this thread (settings files, spacebar trick, different documents). Photoshop was the only application having problems printing. My printer is a shared printer over the network from another computer (not locally attached). Could make a difference I don't know.

D

Doctorawd

Participating Frequently

Looks like from this thread, this has been a problem for five years now. Seems pretty ridiculous. In the meantime, I can no longer print to my Canon Pixma Pro 100. This happened suddenly and in front of a client. Embarrassing. New and permanently working remedies are welcome. Thanks.

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded