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A
Anonymous
December 23, 2010
Question

Registration PopUp Window Won't Go Away

  • December 23, 2010
  • 3 replies
  • 38849 views

I got no help with this calling support, and no help doing the 'Chat Live', so hopefully there's ppl here who might be able to help.

I have Photoshop CS2 v9 for Windows.  It used to be on a Windows XP computer, but that computer died a few months ago.  I now have a new computer with Windows 7 Ultimate, 64 bit.

I installed my Photoshop CS2 v9 on the new computer, and the registration window popped up.  I click 'don't register' because I had already registered it on my old computer.  But every time I opened PS, the Registration window opened.  I finally just decided I would go ahead and go through the registration process again just to get rid of the window.

Now, every time I open PS, I am still getting the 'Register' window.  I chatted with an online support person who referred me to tech support.  I called tech support and they were no help either.  Tech support said it's not an activate or re-activate situation because the software works fine.

The online chat guy said there was a file somewhere on the computer I could open in a text editor and change regisration to "never" and it would stop.  But my computer has no such file.

Is there any way to make the window quit opening?  The software is registered and needs no further activation, so what is the problem?

Thanks.

    This topic has been closed for replies.

    3 replies

    A
    Anonymous
    September 12, 2011

    Yes, mine finally went away too after I disable the UAC and did the 'run as administrator' thing.

    I've been fine ever since.  Thank you.


    D
    DavidOptrics
    Participant
    September 9, 2011

    Hi,

    I wonder if anyone has had luck with removing this issue - and not having to run "as administrator"?

    It's annoying to not be able to just "turn on" Photoshop - instead having to see the screen flash and have to confirm run as admin.

    - Between that, and Photoshop disabling the escape key (I found a script to compensate for it,but it's annoying) in other programs when it's running, it's proven to be a bother.

    Thanks

    David

    Noel Carboni
    Noel Carboni
    Legend
    September 9, 2011

    Have you tried the following:

    1.  Run Photoshop As Administrator once, then try running it without that setting.

    2.  Disable UAC temporarily, run Photoshop once, then re-enable UAC and try running it.

    FYI I installed Photoshop CS2 a few days ago as a test on an up-to-date Windows 7 x64 Ultimate system and had to do NONE of these things.  It just came up and ran properly, without any registration issues as described here.

    What "disabling the escape key" are you talking about?

    It really sounds as though you have system problems.

    -Noel

      D
      DavidOptrics
      Participant
      September 12, 2011

      Hi Noel,

      Thanks for the reply.

      That did the trick - it's no longer popping up, thanks!

      Now I just have to solve the "escape key disabled" issue, that I've been researching on the Adobe Forums.

      (when PhotoShop CS2 is running, the escape key is disabled on all other programs.  example: open notepad, choose "file / open" and then if you decide "I'm not going to need notepad after all" you can't hit escape to close the open file dialog - you have to click to close it)

      http://forums.adobe.com/thread/372523  - but that's another topic

      Regarding this topic, I appreciate the quick response that you have provided - it's been very useful.

      David

      A
      Anonymous
      December 23, 2010

      sapat0827 wrote:

      The online chat guy said there was a file somewhere on the computer I could open in a text editor and change regisration to "never" and it would stop.  But my computer has no such file.

      There is such a file, and it has been posted, but can't remember how to get there.

      What you are seeing is a permissions issue.

      Right click on the PS icon and choose "run as administrator".   Do the registration thing under this mode.  For many this works.

      Hope this helps.

      A
      Anonymous
      December 23, 2010

      Just tried it and it didn't work.  Still getting the registration window.

      Thanks.

      A
      Anonymous
      December 24, 2010

      Here is the reference I was refering to.  Hope THIS helps.

      Well, dunno why nobody posted the right answer... It's simple. Edit the com.adobe.XYZ.registration files manually. Check C:\Users\Marty\AppData\Roaming\Adobe. Set the first line in the files to never and you shall have peace.

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