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Scratch disk full mac

Community Beginner ,
Aug 02, 2020

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Hello, I cannot use photoshop because my scratch disk is full. Although I've done everything to try and clear it, it still will not let me edit.

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Mac, Performance, Problem or error

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Scratch disk full mac

Community Beginner ,
Aug 02, 2020

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Hello, I cannot use photoshop because my scratch disk is full. Although I've done everything to try and clear it, it still will not let me edit.

TOPICS
Mac, Performance, Problem or error

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57

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Aug 02, 2020 1
Adobe Community Professional ,
Aug 02, 2020

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"Although I've done everything to try and clear it"

 

Hi

Is your scratch disk on your hard drive or an external drive? How much free space is on it? You will need to clear space or use a drive dedicated for the scratch disk. Hold down hold down the Cmd + Option keys (macOS) or Ctrl + Alt keys (Windows) during launch to set a new scratch disk.

https://helpx.adobe.com/photoshop/using/scratch-disks-preferences.html

 

What are the things that you have already tried so we don't repeat them here?

 

~ Jane

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Aug 02, 2020 0
Community Beginner ,
Aug 02, 2020

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Hello,
 
I tried what you just suggested but it never gave me an option to set a new scratch disk and the hard drive is internal.
 
I have cleared all my cache and made sure I didnt have anything on the mac I didnt need.
 
- Jamie
 
 
 

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Aug 02, 2020 0
Community Beginner ,
Aug 02, 2020

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Hello,

I tried what you just suggested but it never gave me an option to set a new
scratch disk and the hard drive is internal.

I have cleared all my cache and made sure I didnt have anything on the mac
I didnt need.

- Jamie

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Aug 02, 2020 0
Adobe Community Professional ,
Aug 02, 2020

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In case it helps, you can also access information via the Scratch Disks tab of the Photoshop Preferences.

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Aug 02, 2020 0
Adobe Community Professional ,
Aug 02, 2020

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If the only storage you have is one internal volume, then it’s normal that you won’t have any other options to create a scratch disk. The option is available only when you have multiple volumes connected, like a desktop with multiple hard drives inside, or a laptop or desktop with external storage attached. (For example, when I had this problem with my MacBook Pro, I attached a fast external drive that was empty, and assigned that as an additional Photoshop scratch disk.)

 

Jane-e asked how much free space is on the internal storage of the computer you’re using; did you answer that question? The answer is important; depending on the size of the Photoshop file, many users need more free space than they think. Do you have over 50GB or so of unused space left?

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