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Scratch Disk Full

New Here ,
Oct 07, 2020

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Okay, listen. I don't want to hear the same old stuff. I'm using PS Pro, and I can't switch my scratch disk over to my SSD. Before you say to hold Ctrl+Alt, it doesn't let me select it. I've tried. Also, it won't start, so I can't go to the "Edit" or "Preferences" tab, and I've already reset default settings. I'm sorry if this comes off a little blunt, but rhe Adobe forum is abysmal. Also, please no Mac answers. I'm on Windows 10. Thank you.

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Scratch Disk Full

New Here ,
Oct 07, 2020

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Okay, listen. I don't want to hear the same old stuff. I'm using PS Pro, and I can't switch my scratch disk over to my SSD. Before you say to hold Ctrl+Alt, it doesn't let me select it. I've tried. Also, it won't start, so I can't go to the "Edit" or "Preferences" tab, and I've already reset default settings. I'm sorry if this comes off a little blunt, but rhe Adobe forum is abysmal. Also, please no Mac answers. I'm on Windows 10. Thank you.

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Problem or error

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54

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Oct 07, 2020 0
Adobe Employee ,
Oct 07, 2020

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Hi there,

 

Sorry that you're facing issues with Photoshop as you're getting scratch disk error while loading the app.

 

Which version of Photoshop are you using? Do you get the error message while working within the app?

 

Please checkout the steps mentioned in this article https://helpx.adobe.com/photoshop/using/scratch-disks-preferences.html#Troubleshootscratchdisksarefu... and let us know if that helps.

 

Thanks,

Akash

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Oct 07, 2020 0
New Here ,
Oct 07, 2020

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I am using the most recent version of CC Pro. I’ve tried all that was
listed on the forum, and can’t make additional storage space. Still no
luck.

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Oct 07, 2020 0
Adobe Employee ,
Oct 09, 2020

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Would you mind restoring the preferences for Photoshop & see if it helps? See this article for reference: https://t.co/ulJI7cGn1G You may want to backup your settings beforehand: https://t.co/4dX7gkr36D 

 

Thanks,

Akash

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Oct 09, 2020 0
D Fosse LATEST
Adobe Community Professional ,
Oct 09, 2020

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If you're trying to use an external disk for scratch, that can sometimes be problematic. Make sure the disk is formatted to a file system that the OS and Photoshop accepts. For instance, MacOS no longer accepts exFAT (yes, that's a Mac answer, but just as an example. I'm Windows myself).

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Oct 09, 2020 0