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Scratch disk not showing up in PS, only during loading screen (Ctrl+Alt)

Community Beginner ,
Oct 10, 2018

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I've been getting the error that the scratch disks are full. My PC has two internal hard drives and one of them is fairly small. I'm interested in using the D drive, which is where I basically have all my software installed, etc. The first time I used photoshop, both the disks showed up and I was able to choose my D drive. I haven't formatted or anything since then. The D drive is working fine.

Then, I got the error again and now the D drive isn't showing up at all after loading photoshop.

c.png

That said, it still shows up when I open the scratch disk selection on the loading screen using Ctrl+Alt

cd.png

And it is (and has been) the chosen scratch disk (as you can see, even when going to the preferences in PS, the C drive isn't ticked). The D drive has 283 GB of empty space so it should be more than enough. Both disks are formatted to NTFS (seems I read somewhere PS doesn't like NTFS but wouldn't that not show me either disk?)

Any help would be appreciated.

Hi Valentinevar,

Sorry to hear about the scratch disk not showing the other drive, could you please let us know the exact version of Photoshop & operating system you're working on?

Also, could you try the steps mentioned here and let us know if it helps? Second internal hard drive not visible as scratch disk option. Photoshop CC, OS X

Regards,
Sahil

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Scratch disk not showing up in PS, only during loading screen (Ctrl+Alt)

Community Beginner ,
Oct 10, 2018

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I've been getting the error that the scratch disks are full. My PC has two internal hard drives and one of them is fairly small. I'm interested in using the D drive, which is where I basically have all my software installed, etc. The first time I used photoshop, both the disks showed up and I was able to choose my D drive. I haven't formatted or anything since then. The D drive is working fine.

Then, I got the error again and now the D drive isn't showing up at all after loading photoshop.

c.png

That said, it still shows up when I open the scratch disk selection on the loading screen using Ctrl+Alt

cd.png

And it is (and has been) the chosen scratch disk (as you can see, even when going to the preferences in PS, the C drive isn't ticked). The D drive has 283 GB of empty space so it should be more than enough. Both disks are formatted to NTFS (seems I read somewhere PS doesn't like NTFS but wouldn't that not show me either disk?)

Any help would be appreciated.

Hi Valentinevar,

Sorry to hear about the scratch disk not showing the other drive, could you please let us know the exact version of Photoshop & operating system you're working on?

Also, could you try the steps mentioned here and let us know if it helps? Second internal hard drive not visible as scratch disk option. Photoshop CC, OS X

Regards,
Sahil

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Oct 10, 2018 0
Adobe Employee ,
Oct 10, 2018

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Hi Valentinevar,

Sorry to hear about the scratch disk not showing the other drive, could you please let us know the exact version of Photoshop & operating system you're working on?

Also, could you try the steps mentioned here and let us know if it helps? Second internal hard drive not visible as scratch disk option. Photoshop CC, OS X

Regards,
Sahil

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Oct 10, 2018 2
Community Beginner ,
Oct 10, 2018

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here's the system stats that pulls from PS

Adobe Photoshop Version: 19.1.6 20180808.r.398 2018/08/08: 1185588  x64

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.17134.1

Running the program as administrator makes both the disks show up. I followed the steps on that thread you linked but I'm not sure anything changed because if I don't run the program as administrator the disk still doesn't show up. What would I do if I continue to get the scratch disk are full error at this point? because it only makes me think that Disk D has been the selected disk this whole time and I've still been getting the error.

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Oct 10, 2018 1
Most Valuable Participant ,
Oct 10, 2018

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If you use Windows what does windows disk managment show ?

JJMack

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Oct 10, 2018 0
Community Beginner ,
Oct 10, 2018

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This is disk management

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Oct 10, 2018 1
Adobe Community Professional ,
Oct 11, 2018

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This could be a permissions issue in your user account. This should normally run smoothly after "run as administrator" once.

Can you right-click on the disk and go into properties and tick "take ownership" or "all permissions" or something like that?

Or maybe just try to reset Photoshop Preferences in case it just lost its bearings.

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Oct 11, 2018 1
New Here ,
Nov 10, 2019

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You saved my life

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Nov 10, 2019 0
New Here ,
Dec 07, 2019

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Had the same problem, but running it as an admin - just once - allowed me to select the HDD that wasnt showing up. Now whenever i run PS the drive is still missing from the list but i guess it is still selected as the main scratch disk. Thanks for the tip D_Fosse.

 

Update: nope, i always have to start as admin to be able to select that drive.

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Dec 07, 2019 0
Explorer ,
Jan 25, 2020

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I googled "set app to open as administrator by default," and this answer solved my problem:

 

How to Always Run Apps as Administrator
  1. Open the Start menu.
  2. In the All Apps list, scroll down and find the app you want to change (Photoshop).
  3. Right-click on the app's name and go to More > Open file location.
  4. File Explorer will open. ...
  5. Click on Properties and select the Shortcut tab.
  6. Select Advanced.
  7. Finally, mark the checkbox next to Run as administrator.

Now Photoshop runs as administrator by default, and sees all of my drives.

Hope this helps you, too!

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Jan 25, 2020 0
New Here ,
Aug 27, 2020

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But running the photoshop as an admin prevents me from dragging a picture to photoshop.

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Aug 27, 2020 0
New Here ,
Oct 27, 2020

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This could be a permissions issue in your user account. This should normally run smoothly after "run as administrator" once.

 

Can you right-click on the disk and go into properties and tick "take ownership" or "all permissions" or something like that?

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Oct 27, 2020 0