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A
angusr1361628
Participant
January 15, 2017
Question

Select and Mask always causes disk error message

  • January 15, 2017
  • 5 replies
  • 5262 views

Whenever I try to use 'Select and mask' I get a message that says 'Could not use the tool because of a disk error.'.

Everything else works - other programs and other parts of Photoshop.

I am using the latest version from Creative Cloud on an HP Pavilion i7 with lots of disk and RAM.

Can anybody help?

      This topic has been closed for replies.

      5 replies

      piet_psphotos
      piet_psphotos
      Participant
      November 17, 2018

      Hi

      also as suggested above, reset helped

      don't forget to recherck your performance

      best

      P

      N
      nawaza25635765
      Participant
      November 2, 2017

      Aha resetting preferences worked, should have done that on the onset.

      Thanks Guys

        M
        MelissaLA88
        Participating Frequently
        October 28, 2017

        As suggested above, I would definitely try to reset preferences. Also, perhaps simply uninstalling and reinstalling Photoshop may help. Happens often at my job - program ends up acting weird and a simple removal and reinstall actually helps. Not every time, but it might be worth a try for you!

        N
        nawaza25635765
        Participant
        October 27, 2017

        Had the exact same problem, disk error only on 'select and mask'.
        Luckily for me, there was an update available so I updated and the problem went away.

        ok ignore that the problem came back grrrr

        Nancy OShea
        Community Expert
        Nancy OSheaCommunity Expert
        Community Expert
        October 27, 2017

        Try Reset Preferences on Quit.  That takes care of a lot of unusual behavior.  You'll find it under Edit > Preferences.

        Nancy O'Shea— Product User & Community Expert
          c.pfaffenbichler
          Community Expert
          c.pfaffenbichlerCommunity Expert
          Community Expert
          January 16, 2017

          Good day!

          What have you done for trouble-shooting so far?

          Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

          https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

          Regards,

          Pfaffenbichler

          A
          antzpantz
          Participating Frequently
          January 31, 2017

          I don't actually think you've read the question at all, @c.pfaffenbichler.

          I get this same error also while using the Select and Mask tool. It's odd that Google has only come up with two results for the exact "could not use the tool because of a disk error" message and that this has happened in the last two weeks.

          I have an i7-based PC with 32GB and plenty of space on my scratch disks, so this should not work.

          Can anyone look into this?

          c.pfaffenbichler
          Community Expert
          c.pfaffenbichlerCommunity Expert
          Community Expert
          January 31, 2017

          So what have you actually done for trouble-shooting?

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