Sony A7RIII ARW files and Camera Raw

Question

I have a new Sony A7RIII and cannot access the ARW files I shot. First I tried Lightroom Classic CC version 7, which did not work, then I downloaded the latest Adobe Camera Raw Converter version 10.2, which says on its website that it supports Sony A7RIII ARW files - but I still cannot open them. I have also tried Photoshop/Bridge CC 2017. I'm getting a sinking feeling that I made a mistake in using this camera for a project that I need to work on right now. Can someone out there help me? Thanks.

ssprengel · Answer

The A7RIII raw files are generally supported by LR CC 7.1 and ACR 10.1. Check the versions of LR and Camera Raw you're using and make sure they are at least the .1 versions of the current series, where .2 is the current version.

If you are all updated to current .2 versions, then perhaps there is some special mode you shot your ARW files in that makes them not work with the Adobe supported modes, some sort of multi-shot high-res or HDR or I don't what that camera will do.

If you like you can upload one of the ARW files you've having issues with to somewhere like www.dropbox.com and copy/paste a public share link, to a reply, here, and someone can download it and see if it works for them. That would help determine if something is wrong with the ARW files (some special camera mode) or if something is wrong on your computer (old versions of software) or perhaps user error.

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