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T
TalBalas
Participant
January 24, 2019
Answered

“Sorry, something went wrong”?

  • January 24, 2019
  • 2 replies
  • 8022 views

i bought photoshop 10 hours ago and its dosent work ..

This topic has been closed for replies.
Correct answer aidenpd100

Make sure that you are signed in to your creative cloud account. I had the same problem until I realized I wasn't signed in, I think because I had changed my password.

2 replies

aidenpd100
aidenpd100Correct answer
Participant
June 16, 2019

Make sure that you are signed in to your creative cloud account. I had the same problem until I realized I wasn't signed in, I think because I had changed my password.

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
January 24, 2019

Please check your Internet connection.

How many times have you tried, and what steps did you follow when you clicked the link to the troubleshooting guide?

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