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J
jsfullr
Participating Frequently
May 11, 2018
Question

Spinning wheel of death immediately after setting a layer style (iMac Pro)

  • May 11, 2018
  • 10 replies
  • 3105 views

Lately photoshop has been giving me massively long beach balls after creating a layer style with a couple of effects. I'm using a baseline iMac Pro (10.13.4) with the latest version of Photoshop CC. This is just one of many in the string of issues with Adobe CC on an iMac Pro. This is a super frustrating bug does anybody have a solution or must we pray to the adobe gods to fix this???

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10 replies

K
Kaitlin5D73
Participant
March 18, 2021

I am now having this same issue. When I am in photoshop and I try to move something, bring something in, anything then I get the spinning wheel and it doesn't stop. I've tried to restart, delete, reinstall photoshop and I'm still getting this issue. Can anyone help me? 

 

I'm on a brand new mac air computer using 2021 photoshop. So this really shouldn't be happening. Can anyone advise? 

PECourtejoie
Community Expert
PECourtejoieCommunity Expert
Community Expert
March 19, 2021

Hi, Kaitlin, is it on Ps22.3? can you copy the GPU info from help>system info?

J
jsfullrAuthor
Participating Frequently
May 19, 2018

File size isn't the issue as this bug can be recreated on brand new documents that aren't even 1mb. latest Photoshop update (19.1.4) has not fixed this issue. May be related solely to those on iMac Pros. Very pathetic how poor the performance of the adobe apps has been on this machine

Bob_Hallam
Bob_Hallam
Legend
May 11, 2018

What size is the file you are working with and how much scratch disk space do you have on hand?

ICC programmer and developer, Photographer, artist and color management expert, Print standards and process expert.
J
jsfullrAuthor
Participating Frequently
May 11, 2018

Sure, will update once I've tested it for a little.

J
jsfullrAuthor
Participating Frequently
May 11, 2018

Alright well I was hopeful that that work around would fix things but I have encountered the issue again even with use graphics processing unchecked. =/

postrophix
postrophix
Participating Frequently
May 11, 2018

Hi

In Performance set these like so :

History State : 50

Cache Level : 4

Cache Tile Size : 1024

Pierre

Bob_Hallam
Bob_Hallam
Legend
May 11, 2018

Uncheck use Graphics processor and try this again.  Thank you

ICC programmer and developer, Photographer, artist and color management expert, Print standards and process expert.
Bob_Hallam
Bob_Hallam
Legend
May 11, 2018

Please post a screen shot of the pref's - performance tab and advanced tab open.  Thanks

ICC programmer and developer, Photographer, artist and color management expert, Print standards and process expert.
J
jsfullrAuthor
Participating Frequently
May 11, 2018

Simmer1
Community Expert
Simmer1Community Expert
Community Expert
May 11, 2018

Hey,

How much free Ram space do you have on your iMac Pro currently?

Sim

J
jsfullrAuthor
Participating Frequently
May 11, 2018

Heres a screenshot of the current ram usage from iStat menus while running photoshop still encountering the bug.

J
jsfullrAuthor
Participating Frequently
May 11, 2018

I've done the usual steps, (restart photoshop, restart computer, reset preferences, etc) but the bug still persists. Its now happened over a dozen times today and is very frustrating as I have to just sit here and wait or force quit and hope autosave caught my latest work. This is a big problem.

J
jsfullrAuthor
Participating Frequently
May 11, 2018

It may be related to setting a gradient style as thats whats happening again right now....

    PECourtejoie
    Community Expert
    PECourtejoieCommunity Expert
    Community Expert
    May 11, 2018

    Yes, try to pinpoint the exact cause before we can process it further. Running other apps? system monitor or another program like Istats menu to monitor the spike in real tim?

    PECourtejoie
    Community Expert
    PECourtejoieCommunity Expert
    Community Expert
    May 11, 2018

    Hello, could you please post a screenshot with the layers style showing?

    J
    jsfullrAuthor
    Participating Frequently
    May 11, 2018

    Sure however the behavior seems very erratic, sometimes setting a layer style works without lag, other times it does. Im not sure if its tied to a specific layer style setting or just using layer styles at all but when it does happen its always directly after pressing "OK" on the layer styles. This time it happened to this layer with very minimal edits to layer styles.

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