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Tony Angel
Tony Angel
Participating Frequently
April 27, 2021
Answered

Suddenly, no access to GPU settings in preferences

  • April 27, 2021
  • 5 replies
  • 8197 views

A few days ago, I tried to use the previously working face aware sliders in Liquify. However, all the values were greyed out, the sliders were unresponsive and there was an exclamamtion mark next to the face aware heading itself. The value in the adjacent woindwow was also greyed out.

 

At the same time, I found that I was unable to access any of the GPU settings under the Performance preferences tab. See the image below.

 

I shoot headshots and tidy things up within Liquify quite regularly, so this is a big deal for me and I'd appreciate any advice as to hpw i can get things back to the way they were. I've tried reinstalling PS to no avail, and have determined that the GPU(s) in my laptop are working. I'm using a Macbook Pro running Catalina (OS 10.15.7) and everything was fine until a couple of days ago. My graphics processor is a NVIDIA GeForce GT 650M.

 

Thanks in advance!

 

 

This topic has been closed for replies.
Correct answer 68strat

If you're running the latest PS 22.3.1, try rolling back to 22.3.0. I've had similar problems on Mac and Windows. It appears this latest update is really messing with GPUs. A lot of users are having problems at the moment. Hopefully it will get fixed soon.

5 replies

Peter Thornvig
Peter Thornvig
Participant
March 9, 2022
After a clean installation of Windows 10, and reinstallation of i.a. Photoshop Version: 23.2.1 20220222.r.303 eedc582 x64, the program can no longer find the GPU on my Graphics Card GeForce GTX 285 that meets all specifications. It has worked on my previous versions of Photosop until a version in 2021.
Since it's pretty hopeless to work with layers and heavy files without the GPU enabled, I would greatly appreciate help.
As a PS versin later than in this thred  I mybe should start a new thred??
Br Peter
Mark.Dahm
Community Manager
Mark.DahmCommunity Manager
Community Manager
March 9, 2022

@Peter Thornvig ,

 

That card is too old to work reliably on either modern operating systems or Photoshop (it's from 2009).  You would need both a minimum of 1.5GB VRAM AND support for Direct X 12, which that card does not.

 

The industry has been shifing away from a technology layer called Open CL and Open GL (which affects how software uses GPUs) for the last few years, and in order to keep up, Photoshop has had to shift along with the times, and older cards won't work in today's Photoshop like they might for previous versions.

 

Peter Thornvig
Peter Thornvig
Participant
March 9, 2022

OK Mark
Then I have to by new... 😞
Thank you

Tony Angel
Tony AngelAuthor
Participating Frequently
May 25, 2021

I guess someone needs to try version 22.4.1 now 🙂

R
Railroad Bill
Participating Frequently
May 25, 2021

The GPU Performance box in Preferences is still greyed out for me in 22.4.1.  I can only get it back in 22.3.  I use Oil Paint in filters and in any version of PS above 22.3 it is greyed out.  My Nvidia driver is up to date.  I wish Adobe would figure out what's going on with this problem and fix it.

    Mark.Dahm
    Community Manager
    Mark.DahmCommunity Manager
    Community Manager
    June 17, 2021

    In your case, it should be working. I will contact you via email to get some more details, @Tony Angel 


    One more detail, Tony, which I just noticed about your system. Open CL became unstable in late April as a result of a security patch released at that time. It appears as if a May security patch may have fixed it, so try installing that:

     

    https://support.apple.com/en-us/HT201222

     

    In 22.4.2 we forced Photoshop to turn off OpenCL due to that instability, but if you run the May patch (or upgrade to OS 11.3, where we confirmed with Apple the issue was also fixed), Photoshop could pop back to life. Give that a go. This may be why gener7 was able to get things working again.

      Mr.Skip
      Mr.Skip
      Inspiring
      May 24, 2021

      Thank you!! Rolling back to version 23.3 also worked for my 15" Mid 2012 MacBook Pro running Catalina 10.15.7.

        R
        Railroad Bill
        Participating Frequently
        May 13, 2021

        I am using an Nvidia GeForce GTX750.  I have the latest driver installed.  I had the GPU Performance settings greyed out when I updated to PS version 22.3.1.  I rolled back to version 22.3 and all was fine.  Today I instsalled PS version 22.4 and again lost my GPU Performance settings and had to roll back to 22.3.  A friend who has an Intel graphics card has not had similar problems so I would assume it's a Photoshop or Nvidia problem.

          6
          68stratCorrect answer
          Participating Frequently
          April 27, 2021

          If you're running the latest PS 22.3.1, try rolling back to 22.3.0. I've had similar problems on Mac and Windows. It appears this latest update is really messing with GPUs. A lot of users are having problems at the moment. Hopefully it will get fixed soon.

            Tony Angel
            Tony AngelAuthor
            Participating Frequently
            April 27, 2021

            Thank you - any idea how I do that on the CC subscription model?

              Tony Angel
              Tony AngelAuthor
              Participating Frequently
              April 27, 2021

              Strike that - worked it out!

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