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V
Valdub
Participant
October 17, 2019
Question

The file .PSB does not open after a system failure

  • October 17, 2019
  • 1 reply
  • 683 views

Hello. System crashes while working and cannot open PSB file now. After restart, the temporary file is not deleted as usual, but is C: \ Users \ valerii_d \ AppData \ Local \ Temp. It takes up 64 GB. After Photoshop closed, it should have disappeared, but it did not happen. Can there be any opportunity to recover the data? On other computers, the PSB file does not open. Its size is 4.53 GB. Constantly kept. More questions about temporary files. They should be stored in C: \ Users \ valerii_d \ AppData \ Roaming \ Adobe \ Adobe Photoshop CC 2018 \ AutoRecover. But there are no files automatically saved even though the setting is specified by Auto Save every 5 minutes

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1 reply

T
Test Screen Name
Legend
October 17, 2019

Photoshop writes information as it runs to huge scratch files but these are not PSB files or anything else you can use to recover. Photoshop should delete them when it closes (but won't if it crashes or the system crashes). Worse, when the system crashes it is common that the system stops writing the disk some time before the crash, and you never know. This is why we give this advice: backup, backup, backup. Not weekly, not daily, but constantly, to new files each time.

V
ValdubAuthor
Participant
October 17, 2019
Is this file permanently lost and cannot be recovered? Can there be an opportunity to open and save in .jpg or .png?
V
ValdubAuthor
Participant
October 17, 2019
If this is a temporary scratch file from Photoshop, there is no file, nothing to recover. It is NOT your saved file. You need to go back to saved files, and backups of saved files. If you did not backup, you might choose to treat this as a valuable lesson. Or not.
I have the .psb file itself, which is stored on my desktop and a temporary file in C: \ Users \ valerii_d \ AppData \ Local \ Temp. The file is 4.53 GB in size and the temporary directory is 64.0 GB. The size of these files is very large as damaged. When a failure occurred, the .psb file was stored. The crash was 98%. Therefore, I think at least these 98% are extracted from the file. And after the crash in Photoshop, all the sidebars disappeared and its settings reset to default. Can there be any method to tell Photoshop that the temporary directory is still open and need to be shut down?
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