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Participant
April 16, 2018
Question

TYPE TOOL: Spinning wheel of hell

  • April 16, 2018
  • 2 replies
  • 925 views

Hello

I haven't used my Ps since first week of March because I was in a vacation. I came back Friday and opened it on Saturday and since then every time I clicked on Type Tool, the rainbow spinning wheel -of hell, as I call it- will appear and Ps will go unresponsive and I have to use activity monitor to close/quit it because it will stay like that -spinning- for minutes and hours... the laptop still works fine -nothing freezes, or shuts down when the spinning wheel appears, it only affects Ps.

I have a Macbook Pro, updated to the newest Sierra available and my entire Creative Cloud is up to date.

Illustrator and InDesign have no problems with Type Tool/changing the font.

I am a graphic designer and its literally my only source of income.. any help would be greatly appreciated.

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    2 replies

    April 16, 2018

    Hi

    Try resetting the Type Tool, right click and select Reset Tool

    If that doesn't work try resetting PS preferences

    c.pfaffenbichler
    Community Expert
    Community Expert
    April 16, 2018

    What have you done for trouble-shooting so far?

    Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

    https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

    Also check these out:

    https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html

    https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html

    Participant
    April 16, 2018

    @c.pfaffenbichler I have followed all steps for trouble shoot font issues; updating, checking preview, searching for "the trouble fonts" to remove, didn't have any, tried FontTest, and still the spinning wheel remains.

    @Ged TraynorI have restored preferences.

    I have contacted Adobe and did the screen sharing, they downloaded the old version via Creative Cloud and the problem remains.

    help