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Inspiring
August 12, 2018
Question

UI messed up on 4K

  • August 12, 2018
  • 1 reply
  • 923 views

Didn't know where to post this issue as it applies to all Adobe programs. I'm on W10 with a 4K display. The UI on PS and every other Adobe software I'm using is messed up. "Trembling" menus, some menus not appearing at all, palettes that's acting weird where I'm not able to drag and expand them, micro text / ultra small UI text in most sections and all sorts of stuff that makes any Adobe software useless on a 4K resolution on W10. My machine is very powerful stationary graphic work station and everything else is working in terms of UI rendering. My MS Office applications are all scaling nicely in 4K. The problems are only occurring with the Adobe programs. I also checked with a buddy on W10 with a different hardware setup with a different graphic card and he had the same issues.

I've tried to alter scaling in the OS setup to 200%, 150% etc but it doesn't provide a consistence or correct results. Sometimes the super tiny micro text goes away in PS but is still there in Bridge and InDesign for instance. It's basically a fines mess on 4K. One would have thought that Adobe being a design software company should render perfectly on 4K display but obviously not. I contacted MS to see if they had any answer to this but they basically told me that I had to contact Adobe about this. I obviously can't keep on working with a destroyed Ui that doesn't work on a 4K display so my closest option is going back to 2560x1440 display where the UI scaling is perfect in the Adobe applications.

What's causing these issues? I have of course Googled this and I see that there's alot of problems with running Adobe CC on a 4K W10 setup and the theories to why this is are many. It's not working, that's for sure!

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    1 reply

    JJMack
    Community Expert
    Community Expert
    August 12, 2018

    What version of Photoshop?

    I can not answer for other Adobe Applications I do not use any.  Photoshop is programmed to handle high resolution displays not to use Windows scaling.  Old Photoshop perpetual versions do not have a UI scaling feature.  Those Photoshop versions UI will be small and unusable on high dpi resolution displays.   In some Photoshop CC version  Adobe added a Photoshop UI scaling feature.  BUT, there were UI scaling issues in all Photoshop CC version.    However,  Adobe work with Microsoft to fix these issues.  Microsoft Windows 10 Anniversary Update and Adobe's Photoshop CC 2018 update 19.1 and newer have resolved these issues.  Adobe should have removed its Photoshop UI Scaling preferences for it is no longer use for anything on Windows 10 anniversary edition.   Photoshop UI scaling is automatically done Adobe uses the Windows scaling settings you set for each of your displays.

    JJMack
    perrybrusAuthor
    Inspiring
    August 12, 2018

    Can't be a version issue specifically cause there are no available updates for CC applications. I'm all up to date. Same with OS. There are UI scaling properties in all the apps I'm using. Illustrator, InDesign, Bridge, Photoshop etc. Setting them to autoscale does not fix the issue, not any of the other options either. And as mentioned scaling on OS level does fix some of the issues in PS but not all. It's big issues in all Adobe applications but not in MS applications. Hope Adobe and MS will work this out cause as it is right now it's totally useless.

    JJMack
    Community Expert
    Community Expert
    August 12, 2018

    As I wrote I do not use other Adobe applications but I do know All Adobe applications do not use the same scaling code.  And Adobe added a UI scaling feature into Photoshop CC and there were many issues.  Yes there have been many updated to Photoshop and you have the latest  update.   Because there are bugs in all versions  of Photoshop and Adobe may introduce more bug prudent users have more then one version of Photoshop I have CS6, CC2014  and CC 2018 19.1.5 installed.  There are Bugs in all of them.   There may still be issues in Photoshop scaling in CC 2018 19.1.5 I have not run into any. I have three displays and do not normally drag Photoshop's windows between displays though.  All Adobe application do not use the same UI.  You may be seeing many different issue not one.

    JJMack