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Unable to open files in Photoshop 2021 on Windows

New Here ,
Nov 10, 2020

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I have installed Photoshop 21 and now psd and jpeg cannot be opened.

 

 

{Thread title edited by moderator}

Hi,

 

We're sorry about the trouble with Photoshop 2021. What happens when you try opening the PSDs or JPEGs? Are you getting an error?

 

If you are getting a program error while trying to open the files, please try: https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles

 

Let us know if it helps!

Regards,

Nikunj

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Problem or error, Windows

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Unable to open files in Photoshop 2021 on Windows

New Here ,
Nov 10, 2020

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I have installed Photoshop 21 and now psd and jpeg cannot be opened.

 

 

{Thread title edited by moderator}

Hi,

 

We're sorry about the trouble with Photoshop 2021. What happens when you try opening the PSDs or JPEGs? Are you getting an error?

 

If you are getting a program error while trying to open the files, please try: https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles

 

Let us know if it helps!

Regards,

Nikunj

TOPICS
Problem or error, Windows

Views

48

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Nov 10, 2020 0
Adobe Employee ,
Nov 10, 2020

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Hi,

 

We're sorry about the trouble with Photoshop 2021. What happens when you try opening the PSDs or JPEGs? Are you getting an error?

 

If you are getting a program error while trying to open the files, please try: https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles

 

Let us know if it helps!

Regards,

Nikunj

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Nov 10, 2020 0
New Here ,
Nov 24, 2020

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Hallo, I answered already by mail but it was returned. Sorry.
 
The old graphic card is still in my computer and now I can open JPEGs and PSDs. I have done nothing (no new driver). 
Now i have to think over to return the new bought card not yet installed. Thank you for your help.
Kind regards
Renate

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Nov 24, 2020 0
New Here ,
Nov 18, 2020

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Thank you for your answers. The only possibility for me is to buy a new graphic card in order to install new drivers.

I have already ordered one. After receipt I will try to open the JPEGs an PSDs. and hope it will function.

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Nov 18, 2020 0