Unable to save file created in PS Windows 10 Computer

Forum|Forum|7 years ago
December 5, 2018
2 replies
440 views

When I try to save (or save as) a file created in PS (either psd, tif or jpg) I receive a message "Check the file name and try again." This is with CC2019. See screen clip below. I did not have this problem with CC2018.

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Correct answer Sahil.Chawla

Hi Jon,

Sorry to hear that you're not able to save a file, are you logged in as admin user?

Also, there might be a permissions issue with the hard disk.

Please try the steps mentioned in this video and see if it helps: Photoshop Error Message... - YouTube

Regards,
Sahil

J

Jon ShroyerAuthor

Participant

Found the problem. Folder Access was blocked by Windows Defender Security Center. Turned off Controlled folder access and now files save. Problem was also with CC2018. Windows Defender had been changed after I quit using CC2018.

Sahil.ChawlaCorrect answer

Adobe Employee

Hi Jon,

Sorry to hear that you're not able to save a file, are you logged in as admin user?

Also, there might be a permissions issue with the hard disk.

Please try the steps mentioned in this video and see if it helps: Photoshop Error Message... - YouTube

Regards,
Sahil

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