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Vizzie
Vizzie
Inspiring
April 26, 2018
Answered

unknown psb file at PS startup

  • April 26, 2018
  • 3 replies
  • 3216 views

I am running PS

CS6 v 13.0.0 on an iMac OS High Sierra

Recently an unknown file iwth a very, very very long numerical name.psb opens at startup.  I can 'save as' the file on my desktop and then trash, but can't find the original to trash, so it still always opens. Any ideas?

    This topic has been closed for replies.
    Correct answer Vizzie

    HERE is the answer that worked, from 2012: thank you all for replying, and especially to Max

    (Do not post personal email contact information in the forums. With spammers and scam artists monitoring these, it's a security risk)

    under: users/  there is no library folder therefore I cannot do what you suggest. Under my system folder I can go as far as Adobe Photoshop CS6 - after that there is no AutoRecover. I am at a loss.

    In Finder, press Shift+Cmd+G for "Go to Folder" dialogue.

    Copy the following path from this message and paste it into the field in the dialogue.

    ~/Library/Application Support/Adobe/Adobe Photoshop CS6/AutoRecover

    Hit the OK button. That will open the hidden AutoRecover folder in a Finder window.

    3 replies

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    May 2, 2018

    Look in

    /Users/jUser Name/Library/Application Support/Adobe/Adobe Photoshop CS6/AutoRecover

    Vizzie
    VizzieAuthor
    Inspiring
    May 2, 2018

    Jeff, I got so excited about this- but alas, as I am running CS6not

    CC-- there was indeed a Library with PS settings, but NOT an Autorecover

    folder...

    rats.

    Vizzie
    VizzieAuthorCorrect answer
    Inspiring
    May 2, 2018

    HERE is the answer that worked, from 2012: thank you all for replying, and especially to Max

    (Do not post personal email contact information in the forums. With spammers and scam artists monitoring these, it's a security risk)

    under: users/  there is no library folder therefore I cannot do what you suggest. Under my system folder I can go as far as Adobe Photoshop CS6 - after that there is no AutoRecover. I am at a loss.

    In Finder, press Shift+Cmd+G for "Go to Folder" dialogue.

    Copy the following path from this message and paste it into the field in the dialogue.

    ~/Library/Application Support/Adobe/Adobe Photoshop CS6/AutoRecover

    Hit the OK button. That will open the hidden AutoRecover folder in a Finder window.

    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    April 27, 2018

    This is a recovery file, which indicates that Photoshop has crashed or not shut down properly.

    Is it the same file, or a new one every time? The recovery file should normally be deleted by the system automatically, once Photoshop is up and running again.

    The location should be in the system Temp directory, wherever that is in MacOS. If it's deleted and it still happens, the application is still not closing down correctly.

    Keep in mind that CS6 is a very old version, and may not be fully compatible with new versions of MacOS (in case you updated your system).

    Vizzie
    VizzieAuthor
    Inspiring
    April 29, 2018

    Hi, thanks for this.

    It is the same file at every opening. Yes, it's likely this is from a

    recent PS crash...but that (crash) occasionally happens when using many

    open files & never experienced this before...

    Couldn't find Temp directory, alas.

    Dale

    gener7
    Community Expert
    gener7Community Expert
    Community Expert
    April 27, 2018

    Ctrl + Click on the filename while it is open and choose "Reveal in Finder" from the menu. It will show where it is so you can delete it.

    Holding down cmd + shift + option when starting Ps will give you the chance to delete and reset your startup preferences.

    Also any reason you have not gone to Help > Updates and updated to 13.0.6?  Many bugfixes since then.

    Vizzie
    VizzieAuthor
    Inspiring
    April 27, 2018

    Hi & thanks for your response.

    I did just update my CS6, thanks for the heads up because I didn't get an

    alert.

    However,

    1. Reveal in finder does say it is "Autorecover" but not not the file's

    whereabouts.

    and

    2. I didn't want to delete current preferences which include, e.g., color

    settings --- Can I chose which

    preferences to delete

    Thanks again so far,

    Dale

    PS I think the popup message on update "“Install Adobe Content Viewer” is

    not optimized for your Mac" is about my 32 bit vs new 64 bit. I think it is

    okay to not worry about this as my iMac 2.8 GHz Intel Core 17 probably

    won't allow the higher process....

    gener7
    Community Expert
    gener7Community Expert
    Community Expert
    April 27, 2018

    No, you can't choose what to delete, but you can save your custom Color settings and workspace like so:

    Save your current setting, give it a name and Load it.

    Choose "New Workspace" and save what you want.

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