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H
husseinAA
Known Participant
March 5, 2020
Answered

Use legacy “New Document” interface is grayed out in Photoshop CC 21.1

  • March 5, 2020
  • 8 replies
  • 23203 views

I'm using the latest version of Photoshop and it's been going great so far. But when I open it up it shows the old legacy "new document" interface which drives me crazy. And when I want to un-check it. It's not possible because it's grayed out. Here is the preview:-

 

What I have tried so far.

  1. I installed and re-installed it
  2. Checked and unchecked all the boxes near it (In the general tab only to know if it will be released but no)
  3. And have reset the Preferences (edited)
  4. Have checked the "Load extensions panel" (edited)
  5. Uninstalled and reinstalled Photoshop after cleaning up with the CC cleaner tool (edited)
  6. Added a new user account (admin) to try it but to no avail

Please, what could be the issue? Thanks in advance

    Correct answer igor.artt

    Found this answer

     
     

    8 replies

    C
    Charles28380110ecpz
    Participant
    February 13, 2023

    I know this isn't particularly helpful, but after going through this whole thread I just closed and reopened and now it's back to normal. So if you haven't already, do that, may save you some headache. 

    H
    Hossein8062
    Participant
    May 5, 2020

    Hi, Just hold the 'shift' key and then double click on the photoshop icon to open it.

      S
      SultanBinAshraf
      Participant
      April 8, 2024

      Woah Man... It worked for me. Thank you so much 🙂

      I
      igor.arttCorrect answer
      Participant
      March 30, 2020

      Found this answer

       
       

        E
        Ema35383097kbpq
        Known Participant
        December 13, 2024

        Hello! I did that and it still did not work. What could i do instead?

        A
        Anonymous
        March 5, 2020

        Hi

        Can you post your Photoshop system info, in Photoshop go to Help > System Info, hit the copy button and paste the entire thing into this thread.

        You could try using this tool to completely removed Photoshop and any remnants left behind then re-install

        https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

        PECourtejoie
        Community Expert
        PECourtejoieCommunity Expert
        Community Expert
        March 5, 2020

        Hello, yes, I'm wondering about GPU acceleration, and if Photoshop has all privileges 

        H
        husseinAAAuthor
        Known Participant
        March 5, 2020

        And does it have? Also any ideas on how to make it work? 

        gener7
        Community Expert
        gener7Community Expert
        Community Expert
        March 5, 2020

        Sorry I'm out of ideas. You can either try googling the problem or start a chat with Customer Care.

        H
        husseinAAAuthor
        Known Participant
        March 5, 2020

        Thanks for the suggestions though sorry if I bothered you 🙂 Have a good day/night

        gener7
        Community Expert
        gener7Community Expert
        Community Expert
        March 5, 2020

        Go to the Plug-ins section of Preferences and see that "Load Extension Panels" is checked on. Restart Photoshop.

          H
          husseinAAAuthor
          Known Participant
          March 5, 2020

          Sorry, but this didn't work too. Do you know other ways to solve this?

           

          Thank you

            gener7
            Community Expert
            gener7Community Expert
            Community Expert
            March 5, 2020

            Let's try something different and hope that cures it.

             

            With your General Preferences screen open, press the Alt key on your keyboard. The Cancel button under the OK button will change to Reset. Click on that Reset. You may need to restart Photoshop, but anyway give it a go.

              H
              husseinAAAuthor
              Known Participant
              March 5, 2020

              Sorry but still the same thing

              Is there something else I can do?

              Thanks

                Derek Cross
                Community Expert
                Derek CrossCommunity Expert
                Community Expert
                March 5, 2020

                Try resetting the Photoshop preferences. 

                  H
                  husseinAAAuthor
                  Known Participant
                  March 5, 2020

                  Sorry, but this doesn't work I have tried it and tried it again just now

                   

                  I have clicked the "Reset Preferences on quit" button and removed the Settings file and clicked Alt+shift+Ctrl when Photoshop is starting up. And still, the issue is there

                   

                  Any Ideas?

                   

                  Thanks

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