Skip to main content
Participant
March 27, 2019
Question

wacom tablet settings not working in Adobe programs

  • March 27, 2019
  • 2 replies
  • 1391 views

I got a new MacBook about 2 months ago, which is running the latest Mojave OS and freshly installed cc 2019 programs and the Wacom driver, the tablet works fine apart from shortcut setting you can customise on an app by app basis. Customised settings seem to work with other programs apart from Adobe apps where the express keys etc. only have the settings of "all other apps" despite me having different settings for them in system preferences.

I have already been in contact with Wacom after a solution but nothing they have suggested has worked, and the fact that this is only happening with adobe applications leads me to believe it is a problem somewhere with adobe. I have uninstalled the Wacom driver several times and also reinstalled creative cloud and the apps I use as well, making sure all other things I could find to do with the apps where deleted from my computer's library. I have made sure all apps are in the accessibility panel and that Wacom is in automation and I have even tried downloading photoshop 2018 as this worked fine on my last laptop, but this is not recognising the customised setting either.

Is there anything else that I'm missing I can try to get this to work because I'm currently at a dead end.

Thanks

This topic has been closed for replies.

2 replies

ArtXillustration
Participant
July 6, 2019

On June 5th, 2019, Apple updated Mac OS 10.14. Customers have reported an issue with Wacom tablets not working correctly after that update. Goto system pref, edit accessibility settings after clicking the unlock at the bottom and tick wacom. Open Illustrator/ photoshop and go!

kglad
Community Expert
Community Expert
March 27, 2019