WARNING! Adobe software is not genuine.

New Here ,
Sep 21, 2019 Sep 21, 2019

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BS! The adobe software I use and it it is many came with my mac when I bought it. I am sick and tired of getting the red warning logo each time I use the apps. Adobe needs to get the **** off of my PC so I can work!!

 

 

 

[Word redacted by moderator. This is a public forum.]

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Adobe Community Professional , Sep 21, 2019 Sep 21, 2019
The adobe software I use and it it is many came with my mac when I bought it.If Photoshop was installed on the computer you bought, you would have to do a transfer of the license to be able to use it legally.See https://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html If you are getting a Non genuine notification, you might have a pirated version, or may be the original owner is already using it on two computers.

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Adobe Community Professional ,
Sep 21, 2019 Sep 21, 2019

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Is it Photoshop CS5/6?

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Adobe Community Professional ,
Sep 21, 2019 Sep 21, 2019

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If you have registered software go to your account and confirm that, then contact Adobe Genuine Software using the contact details in the message.

If someone else sold you the software then you may need to contact them after contacting Adobe.

Dave

 

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Adobe Community Professional ,
Sep 21, 2019 Sep 21, 2019

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The adobe software I use and it it is many came with my mac when I bought it.

If Photoshop was installed on the computer you bought, you would have to do a transfer of the license to be able to use it legally.

See https://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html

 

If you are getting a Non genuine notification, you might have a pirated version, or may be the original owner is already using it on two computers.

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New Here ,
Jan 17, 2020 Jan 17, 2020

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I want to know why I get this warning and I have payed up my dues - comunicate with me and get out of your castle

Adobe is a good program with very s...... unresponsive people on their board

 

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Guest
Jan 17, 2020 Jan 17, 2020

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Hi

Where exactly did you purchase your Adobe applications from

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New Here ,
Jan 17, 2020 Jan 17, 2020

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All my Adobe programs were ordered on my computer from your ap and payed for ALL OF THEM

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Guest
Jan 17, 2020 Jan 17, 2020

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Sorry not sure what you mean by "your ap", where exactly did you purchase them from, did you purchase them directly from Adobe or a third party/reseller

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New Here ,
Jan 17, 2020 Jan 17, 2020

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...it was ordered many years ago from your website had no trouble until now check my Adobe plan order # HDD038752042 and let me know
what is wrong I have payed you for many years - you check it out and let me know
HR

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Adobe Community Professional ,
Jan 17, 2020 Jan 17, 2020

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You need to contact Adobe Customer Care directly.

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New Here ,
Jan 17, 2020 Jan 17, 2020

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Hello, dear Adobe Customer Care-Team,

Thank you for your warning (“Adobe software is not genuine”).

So, I will try to give you an answer. Yesterday I sent following message because of the same problem trough Adobe Support Community: The free 7-day trial of Photoshop CC 2020, which I loaded up, don’t work – especially in the part of (written in German language):

Bearbeiten > Farbeinstellungen, where it wasn’t possible to activate the Blurb_ICC_Profile.icc, or for example the Adobe RGB 1998 Color Space (in German Farbraum), neither the sRGB.

Below I put in a screenshot of your email, also the copy of my Support Community-message (written in German).

I’m sorry for my bad English and thank you for your help.



Best greetings



Albrecht Leopold Kunz

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Adobe Community Professional ,
Jan 17, 2020 Jan 17, 2020

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"Hello, dear Adobe Customer Care-Team"

 

Hi Albrecht,

This is not customer care, it is a user forum. Contact Adobe Customer Care here:
https://helpx.adobe.com/contact.html . Click the chat icon in the lower right and type "agent".

\

~ Jane

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New Here ,
Apr 11, 2021 Apr 11, 2021

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These forums feel like the wild west sometimes huh

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Adobe Community Professional ,
Apr 11, 2021 Apr 11, 2021

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Why?

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