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A
Anonymous
September 12, 2019
Answered

Where is PM option?

  • September 12, 2019
  • 1 reply
  • 2577 views

If i want to know about my serial number with community Manager how can i send Personal Message here?

    This topic has been closed for replies.
    Correct answer Pete.Green

    Hi Sophie, 

     

    Thanks for asking about direct/personal messages!

    Currently direct messages are not enabled in the new forum space. This feature will be coming in a future update to the new community. Please bear with us as we plug in more features!

     

    In the meantime, for private information such as a serial numbers, I'd recommend either contacting support, or direct messaging our Adobecare team on Twitter.

     

    Let me know us you have other questions!

     

    Regards,

    Pete

    1 reply

    Pete.Green
    Community Manager
    Pete.GreenCommunity ManagerCorrect answer
    September 12, 2019

    Hi Sophie, 

     

    Thanks for asking about direct/personal messages!

    Currently direct messages are not enabled in the new forum space. This feature will be coming in a future update to the new community. Please bear with us as we plug in more features!

     

    In the meantime, for private information such as a serial numbers, I'd recommend either contacting support, or direct messaging our Adobecare team on Twitter.

     

    Let me know us you have other questions!

     

    Regards,

    Pete

    Stan Jones
    Community Expert
    Stan JonesCommunity Expert
    Community Expert
    September 14, 2019
    I'm surprised that something as basic as PM isn't available from the beginning. I hope they add it soon! I agree that serial numbers are not appropriate info to share, but there is no way for a user to share a private link to a file sample that they cannot share publicly. for example, a caption .srt that is causing them problems.
    A
    Anonymous
    September 16, 2019

    This new community space don't even have Inbox to check messages not personal message option what they are doing exactly.. really difficult to use the help platform because i have some queries regarding my account issues and cannot share publicy my account details.. how can i send message personally to Forum Experts?

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