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WIA scan stuck on Legal size

New Here ,
Aug 27, 2020

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We just got a new HP OfficeJet Pro 7740, which is a "wide format" printer and scanner.  It handles Tabloid/Ledger/A3/11x17 paper.  When I try to scan into photoshop through File>Import>WIA Support... it has a default, greyed out page size of Legal 8.5 X 14 inches.  My sketchbooks are all 9x12 and my comic work is all 11x17.  I'd also like to raise the default DPI from 300 to 600.  Is ther any way to change that setting? I've spent half an hour exhausting my Google-fu and I'm stuck.

WIA problem.png

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Import and export, Problem or error, Windows

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WIA scan stuck on Legal size

New Here ,
Aug 27, 2020

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We just got a new HP OfficeJet Pro 7740, which is a "wide format" printer and scanner.  It handles Tabloid/Ledger/A3/11x17 paper.  When I try to scan into photoshop through File>Import>WIA Support... it has a default, greyed out page size of Legal 8.5 X 14 inches.  My sketchbooks are all 9x12 and my comic work is all 11x17.  I'd also like to raise the default DPI from 300 to 600.  Is ther any way to change that setting? I've spent half an hour exhausting my Google-fu and I'm stuck.

WIA problem.png

TOPICS
Import and export, Problem or error, Windows

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35

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Aug 27, 2020 0
D Fosse LATEST
Adobe Community Professional ,
Aug 27, 2020

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The Windows scanner interface (WIA) has always had a lot of limitations. It's probably intended for standard office use.

 

The scanner should come with its own standalone software for more advanced options.

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