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Sprattoo
Sprattoo
Participant
August 21, 2018
Answered

WIA Support Directory Name is Invalid

  • August 21, 2018
  • 2 replies
  • 2093 views

This has got to be a programming error somehow.

when i go to Import>WIA Support The usual dialogue box pops up asking about Destination Folder. The Destination folder I used last is not valid or connected anymore. If I click on BROWSE to select a different folder I get an error box saying the directory name is invalid. Of note, when the dialogue comes up it looks like the Browse button is already depressed?

Have the latest version of PS CC2018 19.1.5

Not interested in hearing about scanning in other less-useful software to then import to PS since Ps is where I do my work.

    This topic has been closed for replies.
    Correct answer Sprattoo

    It's been some time and I apologize for not checking back in. There is NO WAY out of this issue in photoshop (Including resetting prefs).
    Here's what I did to be able to get on with life and get work done:

    put in a USB thumbdrive or other removable memory device, assign it the proper letter drive it's looking for and create an empty folder of the folder name / structure it's looking for.

    Once the drive it's looking for is in there, it will move on with life and you can point to a different local folder. this is a HUGE Pain in the back side and a programming bug that should be fixed.

    2 replies

    Sprattoo
    SprattooAuthorCorrect answer
    Participant
    October 2, 2018

    It's been some time and I apologize for not checking back in. There is NO WAY out of this issue in photoshop (Including resetting prefs).
    Here's what I did to be able to get on with life and get work done:

    put in a USB thumbdrive or other removable memory device, assign it the proper letter drive it's looking for and create an empty folder of the folder name / structure it's looking for.

    Once the drive it's looking for is in there, it will move on with life and you can point to a different local folder. this is a HUGE Pain in the back side and a programming bug that should be fixed.

    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity Manager
    Community Manager
    September 25, 2018

    Hi Sprattoo,

    We're really sorry for all the trouble. Since, how long you are facing this issue in Photoshop? Anything specific after the 19.1.5 update?

    You may try reset the Photoshop preferences and check if that helps. To know more about resetting Photoshop preferences, please refer the following link: Preferences in Photoshop

    Also, you may try updating the Photoshop to 19.1.6 version and let us know the results.

    Regards,

    Mohit

      I
      individualistic_help1674
      Participant
      October 1, 2018

      I have the same problem in 19.1.6.
      It worked fine a couple of updates back - not sure the actual version.

      Mohit Goyal
      Community Manager
      Mohit GoyalCommunity Manager
      Community Manager
      October 2, 2018

      Hi dayoldy,

      Sorry to hear that. Could you also try resetting Photoshop preferences and check if that helps.

      If resetting preferences doesn't help then, please uninstall Photoshop from your machine, restart your machine and reinstall it via Creative Cloud Desktop app and check if that helps.

      Let us know the results.

      Thanks,

      Mohit

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