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Participant
December 26, 2016
Question

WIN10/PC - Could not Apply the Workspace because the file is locked!

  • December 26, 2016
  • 1 reply
  • 1507 views

So, I just happened to install Photoshop CC 2017 from Creative Cloud and every time I start photoshop I get the following error: "Could not Apply the Workspace because the file is locked, you do not have necessary access permissions, or another program is using the file. Use Properties command in the windows explorer to unlock the file".


The consequence of the error is that I can't even open a simple jpg.

 

The message in itself is so vague it's useless as it doesn't specify any particular file or location. I've looked up previous occurrences of this error saying to check if the preferences files in AppData/Roaming/Adobe/... and all seems very fine there. Also, I tried rebooting following the update, nothing.

 

UPDATE:

I uninstalled CC 2017 (both Bridge and Photoshop), deleted the folders in roaming and program files, and re installed both.

Now I can open files but I can't access "photography" workspace (it says the same thing as before) and whenever I try to load actions from the actions menu, it either crashes photoshop or display "could not complete the command because the file is locked ...".

 

RESOLVED: It seems that running Photoshop as an administrator did the trick...

 

I'm seriously tired of this and really disappointed in Creative Cloud in general. Good Job Adobe.

This topic has been closed for replies.

1 reply

jbm007
Community Expert
Community Expert
December 27, 2016

Sorry pal .....  its Microsoft's fault.

If they would allow the correct permissions to be written to the registry file with our "elevated user rights' that have to be manually applied many people would not have that issue.

Participant
December 27, 2016

I disagree. The issue was never there before the CC 2017 update... and Photoshop is the only application having these issues...

jbm007
Community Expert
Community Expert
December 27, 2016

Go ahead .......... if it helps you compensate

It has happened many times before to various versions of PS.

Do a 'file locked" search on the forums. Your experience is not unique.