Windows 10 flickering badly on Photoshop and Lightroom

[richardw24680069]

Hi, I've got a Dell XPS 15 with 8th Gen i7 intel processor, 16Gb RAM and NIVDIA graphics card.

Whenever I open Photoshop or Lightroom I get terrible flickering including the screen going blank for a half a second or so. I've got a dialogue going on with Dell and have removed/reinstalled graphics drivers, updated the BIOS etc but it hasn't solved it. The laptop seems OK for everything else.

I've changed settings in the performance for PS and LR to Basic to see if that would do anything and truned off graphics acceleration without any improvement.

Has anyone had this issue and found a solution?

Thanks.

[Guest]

Hi

Do you by any chance and have dual GPU's in that system

[richardw24680069]

Hi, yes I've attached a screen shot. I'd already set the NIVDIA card to high performance, but still get the flickering issue unfortunately.

[JJMack]

You laptop most likely also has Intel HD Graphics built int the processor chip.  Make sure you have configures your machine to work well with Photpshop. Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

Trouble opening PSD, JPEG, or possibly other files on computers having multiple graphics processors. To resolve this issue, follow steps 7 and 8 in the troubleshooting steps.

​8 is not recommended.

[richardw24680069]

Hi thanks, I've got Lightroom and Photoshop set to high performance but still get the flashing/flickering. Nr 8 sounds a bit drastic so will hold off that one for now at least!

[JJMack]

Does your Photoshop system Info still show both GPU did you also set Adobe sniffer to the nvidia gpu? Photoshop seems to use sniffer.exe.  I doe not know about LR I do not install LR.

C:\Program Files\Adobe\Adobe Photoshop CC 2019>sniffer

Tester="Photoshop"

snifferStart="2018-12-07_13:05:25"

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=2048

glgpu[0].GLName="NVIDIA Quadro 4000"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLVendorID=4318

glgpu[0].GLDriverVersion="21.21.13.7783"

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="Quadro 4000/PCIe/SSE2"

glgpu[0].GLRendererID=1757

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_e1bdff6af23a74c6\nvd3dumx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_e1bdff6af23a74c6\nvwgf2umx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_e1bdff6af23a74c6\nvwgf2umx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_e1bdff6af23a74c6\nvwgf2umx.dll"

glgpu[0].GLDriverDate="20180113000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

gputag.GL_SHADING_LANGUAGE_VERSION=35724

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"

gputag.GL_FRAGMENT_PROGRAM_ARB=34820

gputag.GL_MAX_PROGRAM_INSTRUCTIONS_ARB=34977

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

gputag.GL_MAX_TEXTURE_UNITS=34018

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

gputag.GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS=35661

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

gputag.GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS=35660

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

gputag.GL_MAX_TEXTURE_IMAGE_UNITS=34930

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

gputag.GL_MAX_DRAW_BUFFERS=34852

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

gputag.GL_MAX_VERTEX_UNIFORM_COMPONENTS=35658

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

gputag.GL_MAX_FRAGMENT_UNIFORM_COMPONENTS=35657

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

gputag.GL_MAX_VARYING_FLOATS=35659

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

gputag.GL_MAX_VERTEX_ATTRIBS=34921

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

gputag.AIF::OGL::GL_ARB_VERTEX_PROGRAM=69

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

gputag.AIF::OGL::GL_ARB_FRAGMENT_PROGRAM=27

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

gputag.AIF::OGL::GL_ARB_VERTEX_SHADER=70

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

gputag.AIF::OGL::GL_ARB_FRAGMENT_SHADER=28

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

gputag.AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT=81

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

gputag.AIF::OGL::GL_ARB_TEXTURE_RECTANGLE=58

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

gputag.AIF::OGL::GL_ARB_TEXTURE_FLOAT=53

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

gputag.AIF::OGL::GL_ARB_OCCLUSION_QUERY=37

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

gputag.AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT=68

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

gputag.AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD=47

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

NumCLGPUs=1

clgpu[0].CLPlatformVersion="1.2"

clgpu[0].CLDeviceVersion="1.1 CUDA"

clgpu[0].IsIntegratedCLGPU=0

clgpu[0].CLMemoryMB=2048

clgpu[0].CLName="Quadro 4000"

clgpu[0].CLVendor="NVIDIA Corporation"

clgpu[0].CLVendorID=4318

clgpu[0].CLDriverVersion="377.83"

clgpu[0].CUDASupported=1

clgpu[0].CUDAVersion="8.0.0"

clgpu[0].CLBandwidth=7.46126e+10

clgpu[0].CLCompute=191.69

NumNativeGPUs=0

snifferEnd="2018-12-07_13:05:31"

C:\Program Files\Adobe\Adobe Photoshop CC 2019>

[richardw24680069]

Adobe Photoshop Version: 20.0.1 20181029.r.41 2018/010/29: 1197484  x64

Number of Launches: 58

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.17763.1

System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 6

Logical processor count: 12

Processor speed: 2208 MHz

Built-in memory: 16122 MB

Free memory: 10324 MB

Memory available to Photoshop: 14749 MB

Memory used by Photoshop: 70 %

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Enabled.

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=2160, right=3840

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Normal

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=2

NumNativeGPUs=0

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=1024

glgpu[0].GLName="Intel(R) UHD Graphics 630"

glgpu[0].GLVendor="Intel"

glgpu[0].GLVendorID=32902

glgpu[0].GLDriverVersion="24.20.100.6287"

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="Intel(R) UHD Graphics 630"

glgpu[0].GLRendererID=16027

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dc_base.inf_amd64_2e0115c93a163d68\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dc_base.inf_amd64_2e0115c93a163d68\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dc_base.inf_amd64_2e0115c93a163d68\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dc_base.inf_amd64_2e0115c93a163d68\igd12umd64.dll"

glgpu[0].GLDriverDate="20180815000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.30 - Build 24.20.100.6287"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1447]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[64]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0

clgpu[0].CLPlatformVersion="2.1 "

clgpu[0].CLDeviceVersion="2.1 NEO "

clgpu[0].IsIntegratedCLGPU=1

clgpu[0].CLMemoryMB=6448

clgpu[0].CLName="Intel(R) UHD Graphics 630"

clgpu[0].CLVendor="Intel(R) Corporation"

clgpu[0].CLVendorID=32902

clgpu[0].CLDriverVersion="24.20.100.6287"

clgpu[0].CLBandwidth=2.72695e+10

clgpu[0].CLCompute=178.099

clgpu[1].CLPlatformVersion="1.2"

clgpu[1].CLDeviceVersion="1.2 CUDA"

clgpu[1].IsIntegratedCLGPU=0

clgpu[1].CLMemoryMB=4096

clgpu[1].CLName="GeForce GTX 1050 Ti with Max-Q Design"

clgpu[1].CLVendor="NVIDIA Corporation"

clgpu[1].CLVendorID=4318

clgpu[1].CLDriverVersion="417.22"

clgpu[1].CLBandwidth=7.32635e+10

clgpu[1].CLCompute=205.028

License Type: Subscription

Serial number: 96040178783550835323

GUIDBucket:Composite Core (enable_composite_core): onComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\

Temporary file path: C:\Users\RICHAR~1\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  Startup, 461.3G, 367.2G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\

Installed components:

   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

   ACE.dll   ACE 2018/09/06-18:53:59   79.601691   79.601691

   AdbePM.dll   PatchMatch 2018/09/10:19:04:15   1.601805   1.601805

   AdobeLinguistic.dll   Adobe Linguisitc Library   13.0.0.0  

   AdobeOwl.dll   Adobe Owl   5.3.0  

   AdobePDFL.dll   PDFL 2018/08/23-00:56:13   79.301181   79.301181

   AdobePIP.dll   Adobe Product Improvement Program   8.0.0.41.47939  

   AdobeSVGAGM.dll   AdobeSVGAGM   79.600623   79.600623

   AdobeXMP.dll   Adobe XMP Core 2018/08/13-16:40:22   79.163499   79.163499

   AdobeXMPFiles.dll   Adobe XMP Files 2018/08/13-16:40:22   79.163499   79.163499

   AdobeXMPScript.dll   Adobe XMP Script 2018/08/13-16:40:22   79.163499   79.163499

   adobe_caps.dll   Adobe CAPS   10,0,0,6  

   AGM.dll   AGM 2018/08/14-01:11:25   79.600623   79.600623

   ahclient.dll    AdobeHelp Dynamic Link Library   4.0.0.0  

   AIDE.dll   AIDE 2018/08/10-16:31:38   79.600470   79.600470

   ARE.dll   ARE 2018/08/14-01:11:25   79.600623   79.600623

   AXE8SharedExpat.dll   AXE8SharedExpat 2018/06/25-18:00:38   79.598424   79.598424

   AXEDOMCore.dll   AXEDOMCore 2018/06/25-18:00:38   79.598424   79.598424

   Bib.dll   BIB 2018/08/14-01:11:25   79.600623   79.600623

   BIBUtils.dll   BIBUtils 2018/08/14-01:11:25   79.600623   79.600623

   boost_date_time.dll   photoshopdva   12.1.0  

   boost_filesystem.dll   photoshopdva   12.1.0  

   boost_system.dll   photoshopdva   12.1.0  

   boost_threads.dll   photoshopdva   12.1.0  

   cg.dll   NVIDIA Cg Runtime   3.0.00007  

   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

   CoolType.dll   CoolType 2018/08/14-01:11:25   79.600623   79.600623

   CRClient.dll   Adobe Crash Reporter Client DLL   2.0.3.0  

   dnssd.dll   Bonjour   3,0,0,2  

   dvaaccelerate.dll   photoshopdva   12.1.0  

   dvaappsupport.dll   photoshopdva   12.1.0  

   dvaaudiodevice.dll   photoshopdva   12.1.0  

   dvacore.dll   photoshopdva   12.1.0  

   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  

   dvamarshal.dll   photoshopdva   12.1.0  

   dvamediatypes.dll   photoshopdva   12.1.0  

   dvametadata.dll   photoshopdva   12.1.0  

   dvametadataapi.dll   photoshopdva   12.1.0  

   dvametadataui.dll   photoshopdva   12.1.0  

   dvaplayer.dll   photoshopdva   12.1.0  

   dvascripting.dll   photoshopdva   12.1.0  

   dvatransport.dll   photoshopdva   12.1.0  

   dvaui.dll   photoshopdva   12.1.0  

   dvaunittesting.dll   photoshopdva   12.1.0  

   dynamiclink.dll   photoshopdva   12.1.0  

   ExtendScript.dll   ExtendScript 2017/08/31-12:13:14   81.1157194   81.1157194

   icucnv58.dll   International Components for Unicode   58, 2, 0, 0  

   icudt58.dll   International Components for Unicode   58, 2, 0, 0  

   icuuc58.dll   International Components for Unicode   58, 2, 0, 0  

   igestep30.dll   IGES Reader   9.3.0.113  

   JP2KLib.dll   JP2KLib 2018/06/25-18:00:38   79.271024   79.271024

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

   libmmd.dll   Intel(R) C/C++/Fortran Compiler   18.0.0  

   LogSession.dll   LogSession   8.0.0.41.47939  

   mediacoreif.dll   photoshopdva   12.1.0  

   MPS.dll   MPS 2018/08/06-15:20:35   79.600183   79.600183

   pdfsettings.dll   Adobe PDFSettings   1.04  

   Photoshop.dll   Adobe Photoshop CC 2019   20.0  

   Plugin.dll   Adobe Photoshop CC 2019   20.0  

   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   9.2.1  

   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   9.2.1.39  

   PSCloud.dll                                                   1.0.0.1  

   PSViews.dll   Adobe Photoshop CC 2019   20.0  

   SCCore.dll   ScCore 2017/08/31-12:13:14   81.1157194   81.1157194

   SVGRE.dll   SVGRE   79.600623   79.600623

   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   18.0.0  

   tbb.dll   Intel(R) Threading Building Blocks for Windows   2018, 0, 2017, 1205  

   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2018, 0, 2017, 1205  

   TfFontMgr.dll   FontMgr   9.3.0.113  

   TfKernel.dll   Kernel   9.3.0.113  

   TFKGEOM.dll   Kernel Geom   9.3.0.113  

   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16  

   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16  

   WinRTSupport.dll   Adobe Photoshop Windows RT Support   20.0.0.0  

   WRServices.dll   WRServices Tue August 14 2018 12:26:24   Build 0.23627   0.23627

   wu3d.dll   U3D Writer   9.3.0.113  

Thanks JJ. See above, I not sure what I'm looking for but I can only see the Intel graphics card listed?

I've not heard of Sniffer before and can't see it listed to switch it to NVDIA high performance.

[andrewh9951657]

hello, did you ever resolve this issue cause I believe I am having it too... here is a video i took of the issue...the grey flickers to different shade.

VID 20190809 233324 - YouTube

[richardw24680069]

Hi there, yes. It turned out to be a bad joint on the motherboard. I had it replaced and not had a problem since. Hope you get yours sorted.

[xixani]

I went throug all the troubleshoot. Nothing helped. Now i wonder, if it is a bad joint (just had a new motherboard and processor) how can this flickering only be in phothoshop an illustrator? All other programms dont have it. could it be a incompatibility of the new motherboard and processor with Photoshop?

Processor: AMD Ryzen 9 3950X 16x 3.50GHz So.AM4 WOF

Motherboard: Gigabyte X570 Aorus Xtreme AMD X570 So.AM4 Dual Channel DDR4 EATX Retail

Ram: 32GB (2x 16384MB) G.Skill Trident Z Neo DDR4-3600 DIMM CL16-16-16-36 Dual Kit) 

Crafic Card: 11GB ZOTAC GeForce GTX 1080 Ti AMP! Extreme Core Aktiv PCIe 3.0 x16 1xDVI / 1xHDMI 2.0 / 3xDisplayPort (Retail)

[xixani]

So, after reading some more in other forums. I found a solution by changing some settings for the Adobe Apps.

[TheAnswer64]

That looks promising Xixani! It didn't fix my problems, but its good to see some tweaking with the software could fix this very annoying issue. I don't have the options 'Preffered refresh rate' and  'monitor technology' . I changed the other values into your suggestion, but didn't work yet. For now I just de-activate and activate my integrated GPU through device manager everytime I use photoshop.. Where did you find this information?