Participant

Question

Windows 10 flickering badly on Photoshop and Lightroom

Forum|Forum|7 years ago
December 7, 2018
3 replies
4408 views

Hi, I've got a Dell XPS 15 with 8th Gen i7 intel processor, 16Gb RAM and NIVDIA graphics card.

Whenever I open Photoshop or Lightroom I get terrible flickering including the screen going blank for a half a second or so. I've got a dialogue going on with Dell and have removed/reinstalled graphics drivers, updated the BIOS etc but it hasn't solved it. The laptop seems OK for everything else.

I've changed settings in the performance for PS and LR to Basic to see if that would do anything and truned off graphics acceleration without any improvement.

Has anyone had this issue and found a solution?

Thanks.

windows 10 flickering screen

This topic has been closed for replies.

andrewh9951657

Participant

hello, did you ever resolve this issue cause I believe I am having it too... here is a video i took of the issue...the grey flickers to different shade.

VID 20190809 233324 - YouTube

R

richardw24680069Author

Participant

Hi there, yes. It turned out to be a bad joint on the motherboard. I had it replaced and not had a problem since. Hope you get yours sorted.

xixani

Participant

I went throug all the troubleshoot. Nothing helped. Now i wonder, if it is a bad joint (just had a new motherboard and processor) how can this flickering only be in phothoshop an illustrator? All other programms dont have it. could it be a incompatibility of the new motherboard and processor with Photoshop?

Processor: AMD Ryzen 9 3950X 16x 3.50GHz So.AM4 WOF

Motherboard: Gigabyte X570 Aorus Xtreme AMD X570 So.AM4 Dual Channel DDR4 EATX Retail

Ram: 32GB (2x 16384MB) G.Skill Trident Z Neo DDR4-3600 DIMM CL16-16-16-36 Dual Kit)

Crafic Card: 11GB ZOTAC GeForce GTX 1080 Ti AMP! Extreme Core Aktiv PCIe 3.0 x16 1xDVI / 1xHDMI 2.0 / 3xDisplayPort (Retail)

JJMack

Community Expert

You laptop most likely also has Intel HD Graphics built int the processor chip. Make sure you have configures your machine to work well with Photpshop. Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

Trouble opening PSD, JPEG, or possibly other files on computers having multiple graphics processors. To resolve this issue, follow steps 7 and 8 in the troubleshooting steps.

8 is not recommended.

JJMack

R

richardw24680069Author

Participant

Hi thanks, I've got Lightroom and Photoshop set to high performance but still get the flashing/flickering. Nr 8 sounds a bit drastic so will hold off that one for now at least!

JJMack

Community Expert

Does your Photoshop system Info still show both GPU did you also set Adobe sniffer to the nvidia gpu? Photoshop seems to use sniffer.exe. I doe not know about LR I do not install LR.

C:\Program Files\Adobe\Adobe Photoshop CC 2019>sniffer

Tester="Photoshop"

snifferStart="2018-12-07_13:05:25"

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=2048

glgpu[0].GLName="NVIDIA Quadro 4000"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLVendorID=4318

glgpu[0].GLDriverVersion="21.21.13.7783"

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="Quadro 4000/PCIe/SSE2"

glgpu[0].GLRendererID=1757

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_e1bdff6af23a74c6\nvd3dumx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_e1bdff6af23a74c6\nvwgf2umx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_e1bdff6af23a74c6\nvwgf2umx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_e1bdff6af23a74c6\nvwgf2umx.dll"

glgpu[0].GLDriverDate="20180113000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

gputag.GL_SHADING_LANGUAGE_VERSION=35724

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"

gputag.GL_FRAGMENT_PROGRAM_ARB=34820

gputag.GL_MAX_PROGRAM_INSTRUCTIONS_ARB=34977

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

gputag.GL_MAX_TEXTURE_UNITS=34018

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

gputag.GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS=35661

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

gputag.GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS=35660

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

gputag.GL_MAX_TEXTURE_IMAGE_UNITS=34930

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

gputag.GL_MAX_DRAW_BUFFERS=34852

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

gputag.GL_MAX_VERTEX_UNIFORM_COMPONENTS=35658

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

gputag.GL_MAX_FRAGMENT_UNIFORM_COMPONENTS=35657

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

gputag.GL_MAX_VARYING_FLOATS=35659

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

gputag.GL_MAX_VERTEX_ATTRIBS=34921

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

gputag.AIF::OGL::GL_ARB_VERTEX_PROGRAM=69

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

gputag.AIF::OGL::GL_ARB_FRAGMENT_PROGRAM=27

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

gputag.AIF::OGL::GL_ARB_VERTEX_SHADER=70

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

gputag.AIF::OGL::GL_ARB_FRAGMENT_SHADER=28

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

gputag.AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT=81

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

gputag.AIF::OGL::GL_ARB_TEXTURE_RECTANGLE=58

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

gputag.AIF::OGL::GL_ARB_TEXTURE_FLOAT=53

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

gputag.AIF::OGL::GL_ARB_OCCLUSION_QUERY=37

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

gputag.AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT=68

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

gputag.AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD=47

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

NumCLGPUs=1

clgpu[0].CLPlatformVersion="1.2"

clgpu[0].CLDeviceVersion="1.1 CUDA"

clgpu[0].IsIntegratedCLGPU=0

clgpu[0].CLMemoryMB=2048

clgpu[0].CLName="Quadro 4000"

clgpu[0].CLVendor="NVIDIA Corporation"

clgpu[0].CLVendorID=4318

clgpu[0].CLDriverVersion="377.83"

clgpu[0].CUDASupported=1

clgpu[0].CUDAVersion="8.0.0"

clgpu[0].CLBandwidth=7.46126e+10

clgpu[0].CLCompute=191.69

NumNativeGPUs=0

snifferEnd="2018-12-07_13:05:31"

C:\Program Files\Adobe\Adobe Photoshop CC 2019>

JJMack

A

Anonymous

Hi

Do you by any chance and have dual GPU's in that system

R

richardw24680069Author

Participant

Hi, yes I've attached a screen shot. I'd already set the NIVDIA card to high performance, but still get the flickering issue unfortunately.

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