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I have downloaded multiple times. As soon as i run the install i get the above error
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Did you extract the Zip files from your download before attempting to install or did you try to install from within the Zip file?
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files were extracted to a new folder
Earlier posts suggest downloads from the wrong place can cause trouble. Did you download it from here?
https://helpx.adobe.com/download-install/kb/premiere-elements-downloads.html?promoid=D4P81Y6G&mv=oth...
Thank you I did download from this location. I have sent a help request to adobe. Ariana
Hi Cheryl,
Sorry about the trouble. I appreciate the experts helping out on the issue. It seems like we'll need to get more information.
Could you share the logs with us using the log collector tool? https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
We'll need to take a look at it to troubleshoot further.
Regards,
Shivangi
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