2021 drop down menus not working

[peaceful panda]

I just installed Premier/Photoshop Elements 2021.  The organizer won't show any drop down menus, minimize/maxime, etc.  Even the Import, Create, Share buttons are not working.  The only ones that work are Media, People, Places, Events.  Everything else just doesn't do ANYTHING or open any drop-down menus.

I have uninstalled completely and reinstalled TWICE.  Also, the actual editing parts are working fine.  It's just the Organizer. 

Thanks for any assistance you can provide!

[Marc5EAC]

I have this exact same issue on a sequence that has a nested sequence in it. As soon as I remove the nested sequence, the UI works again. 

I am using a Razer 15 with a GTX2060 and an additional 4K monitor, latest drivers and software, in case it makes a difference. 

[lm87109300]

I had the same problem (W10, upgrade), only in the Organizer. Tried several things, and in the last attempt installed Quicktime (step 10 of: https://helpx.adobe.com/photoshop-elements/kb/troubleshoot-system-errors-freezes-photoshop.html) AND turned off task bar auto-hide. Now the Organizer works fine, what a relief. So not sure which of the two was essential. Adobe, please improve the installation procedure to avoid this problem.

[default1adbuo9iqoy7]

I had same problem. Was on phone with Adobe support for almost 2 hours. SOLUTION: I uninstalled the 2 previous versions of Elements on my PC (E2019 and E Album 2.0). Then uninstalled new version (E2021). Then reinstalled new version of E2021 again. Good luck.

[cabat10_68]

Did that work?

I also just upgraded from PSE19 to PSE21 and have the same no-drop-down-menus issue. I have turned off Taskbar Autohide and reinstalled PSE21 but it hasn't helped. Did uninstalling previous versions help?

[default1adbuo9iqoy7]

Yes, uninstall all previous versions of Elements. Then uninstall and reinstall E2021.

Pat Healy
REMOVED

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[cabat10_68]

Thanks for that. Before I do, one more question...

I purchased the upgrade for PSE21. If I uninstall PSE19, will the PSE21 upgrade still install?

[cabat10_68]

Uninstalling all versions and reinstalling PSE21 partially fixed the issue. If I Maximise PSE21, the drop-down menus fail to appear. If I Restore Down and then grab and drag the corners to near full screen, the drop-down menus appear and function correctly. I'll take that as a fix! Cheers.

[skus84778716]

hello, it's November 2021. 

I had the same problem, I did the following in order:

👇

• "Click: Window
  • Click: Workspaces
    • Click: Reset to Saved Layout
      • Shut down the Program

now, it's working.  lol, Adobe, if you need a chat on how to accelerate EPS, email me. you need to tweek your UX a tad.