2023 Premiere Elements continues to freeze on me after uploading videos. Sometimes I have to wait a long time just to be able to save my progress. When I do try and close the program, I don't have access to the close options and have to force it to close throught the task manager. I uninstalled the program and reinstalled it. It worked great for about 30 minutes before the same problems came up again. Any help would be appreciated. I am using Windows 11 Home Edition and I am not very techy.
You need to provide details for anyone to try and help You don't need the same components I have, but you do need to provide details For example... What I have, with ZERO problems (home build) Cooler Master Gold 850watt power in Rosewill Thor ATX tower case Windows 11 Pro 64bit version 23H2 Build 22631.2506 (as of 9-26-23) Premiere Elements 2021 upgraded to version 2021.4 Intel i9-10900k in Motherboard ASUS Prime Z490 P w/Arctic CPU cooler 64Gig TEAMGROUP Ram and GTX 1650 MSI-GeForce-128-Bit-Graphics with 4 Gig video ram nvidia STUDIO driver version 511.09 (NOT the Gaming driver) motherboard automatically turned integrated Intel video off when installed GTX TEAMGROUP 512Gig SSD for Windows and programs and usual MS Office Documents files Samsung 500Gig SSD Temporary work files and output when creating new video files W.Digital 1T SSD Video and sound input files from camera and other sources
I have an off the shelf, pretty good laptop from Costco. It has no where near the 'power' of John's computer. Premiere Elements, Photoshop Elements, the Lightrooms, Photoshop, Premiere Pro, Audition and Affter Effects all run well.
Based on similar questions in the past, what are your settings for Audio Hardware? (Edit > Preferences > Audio Hardware) Default Input should be set to No Imput.
My Audio Hardware input setting was System Default. After changing it to no input I tried uploading a video. It successfully uploaded but when I tried to add something else it froze again. When I try and upload pictures sometimes they look scrambled. I have an Inspiron 7373
To find your video adapter Right click the 'window pane' at the bottom left corner Select Device Manager in the pop up window Click the > to the left of Display adapters What do you have?
To find your installed ram Right click the 'window pane' at the bottom left corner Select System in the pop up window What is your installed ram?
I successfully installed some updated drivers. It seems to have helped uploading videos, however when I try and upload photos it is very glitchy, scrambles the image, and the program freezes as before.
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