24 Digit S/N - Where is it?

Forum|Forum|8 years ago
December 24, 2017
7 replies
589 views

I recently upgraded to a new hard drive. I transferred all my applications over. But Adobe is the only one that gave me a problem. It says I must deinstall and reinstall. I already de-installed. Now I'm trying to reinstall using the original Premiere Elements 14 disc. It says I need a 24 digit SN. there is no such serial # on any of the packaging. Very frustrated. I paid $99 for this suite and now can't use it.

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Correct answer Ann Bens

You will find the number on the back of the paper sleeve containing the disk.

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Steve Grisetti

Legend

But if you didn't receive an activation code and didn't yet register your product, it won't be listed on this page, of course.

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ronaldp41709451

Participant

I also purchased PSE 2018 from Best Buyer for $99 and it does not have the S/N on the box or the CD sleeve (WINDOWS or MAC OS). What is there is a 24 digit redemption code. However, it has both letters and numbers but the system doesn't accept any of the letters, only digits. What are my other options?

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Steve Grisetti

Legend

If you didn't get an activation number with your purchase, you have not received an authorized version of the program.

You need to contact your vendor and demand they provide this activation code for you. Adobe will not issue a serial number for a program purchased elsewhere.

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Steve Grisetti

Legend

Please mark this question as correctly answered.

benedict10Author

Participant

Thank you for all your input. I found the serial number on the PC version of the CD (sleeve).

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Steve Grisetti

Legend

If you do not have a product listed on the site I linked you to, you did not register the product or you have a counterfeit product -- which might explain why your packaging does not include a serial number.

benedict10Author

Participant

I went to adobe.com and logged in. I may not have registered the product originally because it says, no products registered. If I had to have the S/N to install the software originally, where would I have gotten that number? There is no 24 digit number on any of the packaging, the box or the sleeve. Any suggestions.