Adobe Premiere El freezes

Hi, Just upgraded from v13 to v2018 (because lately v13 freezes sometimes.)

I blamed the new version of W10 (1803) for that behavior.

I tought an update to version 2018 would help, but it's worse now.

When I load an old project or start a new one, the program freezes.

I can't start playback with space bar or mouse click, nothing happens.

Is it w10 v1803 or something else is wrong?

Anyone does have an answer?

My PC W10 (v1803) 16Gb

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Correct answer Bill Sprague

Windows and Premiere Elements do work together.

Consider trying the steps to reset the application data folder at the bottom of this trouble shooting page: Launch issues on Windows 10

You can also try turning off the check box for Hardware Acceleration in the Preferences > General tab.

Correct answer

Community Expert

Windows and Premiere Elements do work together.

Consider trying the steps to reset the application data folder at the bottom of this trouble shooting page: Launch issues on Windows 10

You can also try turning off the check box for Hardware Acceleration in the Preferences > General tab.

Participant

Thanks! You pointed me in the right direction.

My externe audiohardware (Scarlet) was not activated in the Preferences.

I also turned Hardware Acceleration off.

Everything seems to work fine now.

Again: thanks.

Community Expert

Excellent! Thanks for replying that it was fixable.

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